Client Manager

21 hours ago


Dallas, Texas, United States Reliance Matrix Full time
Job Title: Client Manager

At Reliance Matrix, we are seeking a highly skilled Client Manager to join our team. As a Client Manager, you will be responsible for managing dedicated client accounts, providing exceptional customer service, and driving revenue growth.

Key Responsibilities:
  • Manage client relationships and develop strategic plans to meet their needs and goals.
  • Collaborate with sales representatives to identify up-sell and cross-sell opportunities and develop re-enrollment strategies.
  • Work closely with internal departments to ensure smooth operational functions and maintain thorough knowledge of all service activities associated with assigned clients.
  • Deliver Claims Experience Reporting and data to clients, and present annual stewardship meetings.
  • Utilize best practices and follow standard operating procedures to identify and implement solutions to improve client satisfaction.
Requirements:
  • Bachelor's Degree
  • At least 5 years of group insurance experience servicing accounts and/or account management
  • Demonstrated exceptional customer service acumen, strong consulting/negotiation/leadership skills, and deep product/maintenance knowledge
  • State insurance license required
  • Excellent communication, facilitation, and presentation skills
  • Strong consultative, negotiation, persuasion, and influencing skills
What We Offer:
  • Competitive pay package
  • Annual performance bonus
  • Generous 401(k) company match
  • Choice of three medical plans
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance
  • Family friendly benefits
  • Hybrid work arrangements
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off and volunteer days

We are an equal opportunity employer and adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability.


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