Veterinary Client Services Representative

2 weeks ago


Charlotte, North Carolina, United States Charlotte Animal Referral & Emergency Full time
CARE | Charlotte Animal Referral & Emergency is a 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC. We offer a fun company culture, supportive work environment, excellent benefits, and opportunities for growth. Our hospital provides board-certified specialty services, including Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

The Position: We're seeking an experienced Client Service Representative with a passion for delivering exceptional customer service.
  • PT weekends - 1st Shift (6a-4p)
Requirements:
  • High school diploma, general education degree or equivalent.
  • Ability to remain calm under pressure.
  • Proficient with computers.
  • Experience in customer service.
  • Excellent written and verbal communication skills.
  • Emotional intelligence, self and social awareness
Responsibilities:
  • Greet clients and patients as they enter the hospital
  • Answer multi-line telephone
  • Check patients in as they arrive
  • Notify technicians when patients have arrived
  • Secure all documents prior to the arrival of patients for scheduled appointments
  • Scan and save documents according to protocols
  • Input patient and client information correctly into the electronic medical record
  • Other duties as assigned.
Benefits:
  • 401k with company match
  • Employee Assistance Program
  • Employee Discount
  • Uniform Allowance
  • Referral Program
The Location: Our hospital is based in Charlotte, NC. This is a great place to live due to its restaurants, breweries, shopping, and close proximity to hiking trails, mountains, and beach. We're conveniently located minutes from uptown and easily accessible from US74.

What's Next?
  • Our interview process consists of a phone interview, in-person interview, and working interview.
  • After submitting your application, we'll email you to schedule a phone interview.


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