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Lead Client Relations Manager

2 months ago

Boston, Massachusetts, United States EVERSANA INTOUCH Full time
Job Overview

Company Overview:
EVERSANA INTOUCH stands as a premier, comprehensive global healthcare agency dedicated to the life sciences and pharmaceutical sectors. Our mission is to deliver innovative creative and media solutions, enterprise services, and data analytics tailored for our clients.

We harness the synergy of top-tier creative and digital teams alongside profound expertise in market access, payer relations, and healthcare communications to craft pioneering solutions for life science organizations aiming to engage with consumers, healthcare professionals, and payers effectively.

Our passion ignites when discussions revolve around health and wellness. This inspiration stems from the genuine experiences of patients, healthcare providers, and our colleagues. We collaborate to enhance health management, bridging the gap between patients and healthcare providers with essential information and resources.

As part of EVERSANA, a trailblazer in next-generation commercial services, we connect the dots that others overlook, facilitating successful commercialization outcomes.

Our expanding organization values diversity in backgrounds and experiences. Enhancing patient lives globally is our priority, and we seek individuals from all walks of life to help shape the future of healthcare and the life sciences sector. We believe our team is pivotal in fostering an inclusive culture that reflects our core values. We are intentional and reflective about the team and culture we are cultivating, seeking members who excel in their capabilities and are genuinely invested in EVERSANA INTOUCH, our colleagues, clients, and, most importantly, the patients we serve.

Role Responsibilities:

What is Expected from a Senior Account Manager?

The Senior Account Manager is responsible for the tactical implementation of integrated and digital marketing strategies, possessing a keen understanding of the agency-client dynamic. This position requires the ability to integrate strategic planning within the broader scope of account management.

Working collaboratively with Project Management Office (PMO), Creative teams, and Subject Matter Experts (SMEs), the Senior Account Manager utilizes data and insights to formulate robust project plans. Serving as the primary liaison for clients and agency partners, this role leads the development of campaigns and project strategies while providing day-to-day support on larger strategic initiatives alongside the Account Supervisor and/or Account Director.

The Senior Account Manager is accountable for recognizing and fulfilling client requirements while aligning with internal protocols to guarantee the successful initiation, management, and execution of all projects they oversee. This includes leading client presentations, facilitating internal project discussions, and engaging actively with a dynamic and extensive account team.

Qualifications:

What We Seek:

  • A Bachelor’s degree in Marketing or a related field, or equivalent education and professional experience.
  • 4 to 6 years of relevant industry experience, including client-side brand teams, consultancy, advertising agencies, and/or pharmaceutical sectors.
  • Demonstrated expertise in marketing and advertising, particularly in digital and print execution; a solid understanding of marketing and digital strategies, media, and technology.
  • Strong client relationship management skills with a proven track record of customer satisfaction.
  • Ability to manage projects to successful and collaborative conclusions.
  • Sound analytical capabilities with the ability to extract insights from data.
  • Familiarity with web development technologies.
  • Leadership and staff development abilities.
  • Financial literacy.
  • Capacity to oversee multiple projects and priorities concurrently.
  • Strong problem-solving aptitude.
  • Excellent interpersonal communication skills.
  • Willingness to travel as required.
Our Cultural Values:

Patient-Centric: I prioritize the best interests of patients.

Client Satisfaction: I take ownership of every client interaction and its impact on outcomes.

Proactive: I am empowered and encourage others to take immediate action.

Talent Development: I am responsible for my growth and invest in the growth of others.

Collaborative Success: I connect passionately with others to achieve results.

Effective Communication: I foster transparent, thoughtful, and timely dialogue.

Diversity and Inclusion: I promote an environment of awareness and respect.

Innovation: I approach every task with boldness and creativity.

EVERSANA is dedicated to offering competitive salaries and benefits to all employees. We are an Equal Opportunity Employer, valuing diversity in our workforce and recognizing that different perspectives contribute to our success.