Bilingual Customer Account Specialist

2 weeks ago

Tulsa, Oklahoma, United States Coca-Cola Bottlers' Sales and Services Full time
Job Overview

The Bilingual Account Support Specialist plays a vital role in fostering customer relationships and enhancing account management for both prospective and current clients within a contact-center setting. This position relies on established protocols to ensure customer retention, manage portfolios, and engage potential new clients through solution-oriented discussions.

Responsibilities

Provide exceptional account management that drives increased sales and profitability by resolving issues and demonstrating the value of our products and services.

* Understand how individual bottler marketing strategies impact customer experiences.

* Sustain and enhance customer relationships to ensure retention.

* Utilize available resources to collect data, analyze challenges, and make informed decisions.

* Analyze data to identify root causes and uncover opportunities.

* Resolve customer inquiries to their final resolution.

* Manage Customer Support Tickets effectively.

* Achieve and maintain all key performance indicators.

Offer constructive feedback to team leaders aimed at improving both individual and team performance.

* Participate in ad-hoc project activities as needed.

* Collaborate and engage in a team-oriented environment to promote engagement.

* Ability to work extended hours sitting, typing, and using multiple computer screens in a fast-paced setting.

* Flexibility to work various shifts as required.

Essential Skills and Qualifications

Strong and empathetic listening skills.

* Ability to build rapport and foster relationships.

* Critical thinking and problem-solving capabilities.

* Independent decision-making skills.

* Proficient in managing challenging situations effectively.

* Multi-tasking and managing various communication channels.

* Ability to influence customers and internal stakeholders.

* Understanding of customer-facing bottler processes.

* Intermediate computer proficiency, including troubleshooting skills (e.g., Microsoft Office, Genesys, and Salesforce).

* Commitment to following processes for efficient and high-quality task completion.

Educational Background

High school diploma or GED is required.

Experience Required

2-4 years of relevant experience is preferred.

Travel Requirements

Travel is not anticipated for this position; however, employees may occasionally be required to travel for meetings or training sessions.

Work Environment

This role operates in a hybrid work environment. It involves teleworking while also requiring regular attendance at a designated office location as determined by management. The frequency of office attendance is subject to change based on business needs.

Company Commitment

Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, veteran status, disability, or any other protected class.



Nearest Major Market: Tulsa

Nearest Secondary Market: Oklahoma

  • Bilingual Account Support Specialist

    3 days ago

    Tulsa, Oklahoma, United States Coca-Cola Bottlers' Sales and Services Full time

    Job SummaryThe Account Support Specialist is a customer-facing role that provides account management and customer development support to potential and existing customers in a contact-center environment. Utilizing standardized processes, this role requires the individual to drive retention of existing customers, portfolio management and qualifying potential...

  • Bilingual Financial Ledger Specialist

    2 weeks ago

    Tulsa, Oklahoma, United States Hilti Corporation Full time

    Position OverviewThe Financial Ledger Specialist plays a crucial role in the formulation of financial reports and analyses for designated Market Organizations. This role is responsible for executing accounting functions while upholding Hilti's Internal Control System. The Specialist will also engage in specific management initiatives as required.About Hilti...

  • Bilingual Customer Service Representative

    5 days ago

    Tulsa, Oklahoma, United States Addison Group Full time

    Job Title: Bilingual Customer Service RepresentativeLocation: Tulsa, OKOffice Status: Hybrid (First 3 Months Onsite)Responsibilities:Making outbound calls to truck drivers across the US: Utilize strong communication skills to establish rapport with drivers, ensuring a positive experience and resolving any issues in a timely manner.Reporting any tickets,...

  • Accountant - Purchase to Pay Specialist

    10 hours ago

    Tulsa, Oklahoma, United States Hilti Corporation Full time

    About the RoleThe Accountant - Purchase to Pay Specialist will play a crucial role in ensuring the accurate application of cash receipts to customer accounts in the Accounts Receivable (AR) SAP system for Hilti Corporation.Key ResponsibilitiesPerform compliant Purchase to Pay (PtP) processes and consistent and correct financial bookings in invoice...

  • Bilingual Sales Account Executive

    2 weeks ago

    Tulsa, Oklahoma, United States PACIFC ADVISORY SERVICE Full time

    Position Overview: A prominent international trading firm is seeking a skilled Bilingual Sales Account Manager to oversee the import and sales operations of steel products.Working Hours: 9:00 AM - 5:00 PM (Monday to Friday)Work Arrangement: Hybrid model with 3 days in the office (flexible options available)Visa Sponsorship: Not availableRelocation...

  • Bilingual Education Specialist

    2 weeks ago

    Tulsa, Oklahoma, United States Tulsa Community College Full time

    Salary: $18.61 Hourly Location : Tulsa, OK Job Type: Full-time Job Number: 5100F-05-24 Department: Child Development Work Schedule: M-F 8-5 Campus: West About TCC: Tulsa Community College is dedicated to fostering positive work environments that enhance the success of all employees. We believe that a workforce that feels appreciated and respected will...

  • Accounts Receivable Specialist

    5 days ago

    Tulsa, Oklahoma, United States LHH Recruitment Solutions Full time

    Job SummaryWe are seeking a highly skilled Accounts Receivable Specialist to join our team at LHH Recruitment Solutions. As an Accounts Receivable Specialist, you will play a critical role in ensuring the smooth operation of our financial processes.Key ResponsibilitiesAssist with Billing Inquiries: Respond to customer inquiries regarding billing and provide...

  • Bilingual Sales Support Specialist

    2 weeks ago

    Tulsa, Oklahoma, United States LKQ Full time

    Position Overview:As part of our ongoing expansion, we are in search of enthusiastic and committed Counter Sales Representatives.In this role, you will be tasked with delivering an exceptional customer service experience to all walk-in and phone customers. The Counter Sales Representative will also ensure outstanding service to both internal and external...

  • Bilingual Sales Support Specialist

    1 week ago

    Tulsa, Oklahoma, United States LKQ Full time

    Position Overview:As part of our ongoing expansion, we are in search of enthusiastic and committed Counter Sales Representatives. In this role, you will play a crucial part in delivering an exceptional customer service experience to all walk-in and phone-in customers. The Counter Sales Representative will also ensure outstanding service to both internal and...

  • Accounting Specialist

    2 weeks ago

    Tulsa, Oklahoma, United States Bomanite of Tulsa Full time

    Accounting Specialist Job DescriptionBomanite of Tulsa, Inc. is seeking a meticulous Accounting Specialist to become a valuable member of our finance team. In this position, you will oversee financial transactions, including managing accounts payable and receivable, processing payroll, and performing bank reconciliations utilizing accounting software such as...

  • Customer Engagement Specialist

    1 week ago

    Tulsa, Oklahoma, United States Airgas Full time

    Position Overview:The Customer Experience (CX) Specialist - Customer POs plays a crucial role in managing and processing customer blanket purchase orders for the Central Division. This position requires diligent research on customer accounts and the maintenance of accurate and up-to-date data. Regular collaboration with senior management, account managers,...

  • Customer Engagement Specialist

    1 week ago

    Tulsa, Oklahoma, United States Airgas Full time

    Position Overview:The Customer Engagement Specialist is tasked with the oversight and processing of customer blanket purchase orders within the Central Division. This role encompasses thorough research of customer accounts, data compilation, and regular updates to ensure accuracy and efficiency. The Specialist will frequently collaborate with senior...

  • Customer Engagement Specialist

    1 week ago

    Tulsa, Oklahoma, United States Airgas Full time

    Position Overview:The Customer Experience (CX) Specialist - Customer POs plays a vital role in overseeing and processing customer blanket purchase orders for the Central Division. This position requires thorough research of customer accounts and meticulous data management. Regular collaboration with senior management, account managers, branch associates, and...

  • Bilingual Customer Service and Sales Representative

    2 weeks ago

    Tulsa, Oklahoma, United States SPI LLC Full time

    About SPI LLCSPI LLC is actively looking for candidates proficient in Spanish to fill the role of Customer Service and Inside Sales Representative (CSSR). In this position, you will undertake various customer-facing responsibilities, including addressing customer inquiries, promoting our offerings, and generating potential sales leads. This role may also...

  • Bilingual Customer Service and Sales Representative

    2 weeks ago

    Tulsa, Oklahoma, United States SPI LLC Full time

    About SPI LLCSPI LLC is actively looking for candidates proficient in Spanish to fill the role of Customer Service and Inside Sales Representative (CSSR). In this position, you will handle a range of customer-facing responsibilities, including responding to inquiries, promoting our offerings, and generating potential leads. This role also encompasses sales...

  • Accounting Specialist

    2 days ago

    Tulsa, Oklahoma, United States Addison Group Full time

    Job SummaryWe are seeking a highly skilled Accounting Specialist to join our team at Addison Group. As an Accounting Specialist, you will be responsible for a variety of financial tasks, including receiving and processing invoices, creating and sending invoices to clients, and reconciliations.Key Responsibilities:Process and verify invoices for accuracy and...

  • Accounting Specialist

    2 weeks ago

    Tulsa, Oklahoma, United States Trinity Employment Specialists Full time

    Job DescriptionBookkeeperSalary: $22/hourPosition Overview:We are looking for a meticulous and dependable Bookkeeper to manage our financial operations. The successful candidate will have substantial experience with accounting software, particularly QuickBooks, and will be skilled in maintaining accurate financial documentation. This role is ideal for...

  • Customer Service Representative

    2 days ago

    Tulsa, Oklahoma, United States Tulsa City-County Library Full time

    Job SummaryThe Tulsa City-County Library is seeking a highly skilled Customer Care Specialist to provide exceptional customer service in our AskUs Customer Care Center. As a key member of our team, you will be responsible for assisting customers with a wide range of inquiries, providing information, and resolving issues in a timely and professional...

  • Customer Service Representative

    6 hours ago

    Tulsa, Oklahoma, United States Tulsa City-County Library Full time

    Job SummaryThe Tulsa City-County Library is seeking a highly skilled Customer Care Specialist to provide exceptional customer service in our AskUs Customer Care Center. As a key member of our team, you will be responsible for assisting customers with a wide range of inquiries, providing information, and resolving issues in a timely and professional...

  • Account Executive- Bilingual- Tulsa Oilers Hockey and Indoor Football

    4 weeks ago

    Tulsa, Oklahoma, United States teamworkonline Full time

    Tulsa Oilers Hockey is one of Tulsa's longest-standing sports traditions. Over the past 90 years, the Oilers have provided a unique entertainment option for families and fans of all ages. The Oilers are committed to the economic growth and development of Tulsa and work closely with corporations and businesses that share the same priorities. The team has a...