Strategic Account Manager

2 days ago

Atlanta, Georgia, United States Photon Full time

About Photon

We are a leading Digital Transformation partner for Fortune 500 companies, known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale.

Job Title: Strategic Account Manager

We are seeking an experienced Strategic Account Manager to join our team. As a key member of our sales and delivery team, you will be responsible for managing client relationships, building portfolio, and owning the opportunity management cycle.

Key Responsibilities

  • Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
  • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
  • Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
  • Own P&L responsibility for a fortune 100 customer
  • Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
  • Manage portfolio of projects and guide the delivery team to ensure successful execution for the respective account
  • Take ownership to grow revenue at existing key accounts and mine new accounts and customers
  • Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
  • Take ownership on key metrics such as Project Profitability and Revenue growth
  • Bottom line accountability for Governance and Customer Satisfaction in Project interactions
  • Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.
  • Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried to be over $500k in revenue per month. project execution
  • Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
  • Fair evaluation of the team and eliminating constraints towards successful

Requirements

  • A minimum of 10 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
  • Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
  • Strong experience with the global service delivery model
  • Bachelor's Degree OR equivalent combination of education, training, and experience.
  • Strong sales/relationship management/account management experience.
  • Track record of interacting and building relationship with C-level client contacts
  • Hands-on experience with proposal creation and leading proposal presentations
  • Strong leadership, interpersonal, communication and presentation skills
  • Wide variety of IT and business consulting engagement experience

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