Service Coordinator

3 weeks ago


Rapid City, South Dakota, United States Splash City Full time
Job Overview

Splash City, a family-owned business with over 45 years of experience, is seeking a motivated and organized Service Coordinator to join its dynamic team. The ideal candidate will play a critical role in ensuring seamless operations of the service and delivery process, acting as a bridge between clients and service teams.

Key Responsibilities:

  • Client Communication: Serve as the primary point of contact for clients, addressing inquiries, concerns, and service-related issues promptly and professionally.
  • Scheduling & Coordination: Organize and schedule service appointments, assignments, and resources for service teams, ensuring efficient use of time and equipment.
  • Documentation Management: Maintain accurate records of client interactions, service requests, and service outcomes in the company's management system.
  • Quality Assurance: Monitor performance metrics and service levels against key performance indicators, ensuring adherence to standards and customer satisfaction.
  • Problem Solving: Identify and resolve service-related issues swiftly, collaborating with relevant departments as necessary to ensure customer satisfaction.
  • Inventory & Supplies Management: Oversee inventory and supplies required for service delivery, coordinating with procurement as needed to prevent delays.
  • Data Analysis: Generate and evaluate service reports, providing insights to improve service delivery and efficiency.
  • Training Support: Assist in onboarding and training new service personnel in processes, tools, and best practices relating to service coordination and delivery.
  • Process Improvement: Contribute to service process improvement initiatives by gathering feedback from clients and service teams, and proposing actionable solutions.

Qualifications:

  • Proven experience in a service coordination or customer service role is preferred, but not required.
  • Strong attention to detail with excellent organizational and multitasking abilities.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving capabilities with a customer-centric mindset.
  • Ability to work well in high-pressure environments and manage multiple priorities effectively.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.

What We Offer:

Competitive salary and benefits package including health insurance, retirement plans, and paid time off.

A supportive and collaborative team environment that values innovation and creativity.



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