Retail Events Coordinator
3 weeks ago
As a Retail Events Coordinator at Michaels, you will be responsible for planning, coordinating, and facilitating events within our stores to provide a stress-free, fun, and engaging experience for our guests. This includes delivering friendly customer service, ensuring all customers receive a fast and friendly checkout experience, and completing operational tasks as needed.
Key Responsibilities
* Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
* Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
* Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
* Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
* Communicate events with clients and store team members.
* Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Requirements
* Must have excellent people skills and experience working with children and children's events.
* Must have good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
* Must have organizational skills, interpersonal skills, and creative problem-solving skills.
* Retail and/or customer service experience required.
Work Environment
The work environment is a public retail store setting, with all public areas being climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.
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