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Move Manager/Marketing Coordinator

1 month ago

Rapid City, South Dakota, United States Caring Transitions Full time
Job Overview

The Move Manager/Marketing Coordinator is responsible for managing the client relationship from consultation to job completion. This includes resolving customer complaints, supervising on-site training of new hires, and conducting ongoing training, coaching, and performance management of current employees. The successful candidate will also assist with marketing in coordination with the owner and cultivate a cohesive team environment by modeling and reinforcing the company culture and high customer service/solution-based standards.

Key Responsibilities
  • Improving operational systems, processes, and policies in support of company goals
  • Serving as Manager-On-Duty during move projects
  • Supervising team members in the organizing and sorting of household items for distribution, liquidation, donation, and move
  • Reporting incidents/accidents to the owner
  • Managing all facets associated with packing/unpacking, settling/resettling, liquidation, and move of household items
  • Updating daily progress to the owner
  • Assisting the owner with marketing the move/relocation services by networking and attending networking meetings as needed
Requirements
  • Ability to manage a team in a fast-paced and unique work environment
  • Excellent problem-solving and decision-making skills
  • Above-average knowledge of Microsoft Windows, including Word, Excel, and PowerPoint
Additional Qualifications
  • Outstanding interpersonal skills and a collaborative management style
  • Commitment to high professional ethical standards
  • Strong planning and organization skills with a sharp eye for attention to detail
  • Local candidates only for the Rapid City, SD area