Patient Services Coordinator
4 days ago
Job Summary
The Patient Services Specialist plays a vital role in expediting and enhancing patient access to care by scheduling appointments, including diagnostic services in real-time, and financially clearing patients prior to service. This involves completing insurance verification, pre-certification, authorization, pre-registration, and notification to the patient or responsible party of estimated amounts due for services provided by both the clinic and the facility. Additionally, the specialist collects prepayments and records any collected payments according to department policies and procedures.
Key Responsibilities
- Accurately identifies patients from the Master Patient Index and responds to telephone calls in a timely manner, speaking with a pleasant and professional voice.
- Ensures all Critical Data Elements are obtained and input correctly in required areas, including multiple EMRs, for efficient, accurate, and complete billing.
- Schedules appointments promptly and courteously, making all attempts to meet the patient's expectations, and obtains patient information, including name, date of birth, diagnosis, and ordering physician.
- Communicates the need for preauthorization for exams prior to completion of exam scheduling and demonstrates knowledge of third-party payer information, including Medicare, Medicaid, VA, Tricare/UHC, and commercial payers, to ensure compliance with rules and regulations for accurate reimbursement.
- Contacts third-party payers and verifies coverage, obtaining preauthorization when required, and collects prepayments prior to services provided, amounting to a percentage of the amount due.
- Identifies patients at high risk for financial clearance and those requesting assistance, assists patients in completing financial assistance paperwork, provides counseling for payment arrangements, and acts as a liaison between the patient and patient accounts department.
Requirements
- Education: High School Diploma/GED Equivalent in General Studies
- Preferred: Experience in Billing/Collections, Customer Service, and Scheduling; Associate's degree in Healthcare
- Physical Requirements: Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
-
Patient Service Coordinator
1 week ago
Rapid City, South Dakota, United States Rapid City Medical Center Full timeJob DescriptionRapid City Medical Center is seeking a skilled Patient Service Coordinator to provide exceptional patient care and support in our medical office. As a key member of our team, you will be responsible for greeting and assisting patients, scheduling appointments, collecting payments, and answering phone calls. Your excellent communication skills...
-
Patient Services Coordinator
1 month ago
Rapid City, South Dakota, United States Great Plains Tribal Leaders Health Board Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Great Plains Tribal Leaders Health Board Inc. The successful candidate will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely registration and...
-
Patient Experience Coordinator
2 weeks ago
Rapid City, South Dakota, United States TN Specialty Dental Services, PLLC Full timeJob Title: Patient Experience SpecialistAt TN Specialty Dental Services, PLLC, we are seeking a highly skilled and enthusiastic Patient Experience Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and their families.Key...
-
Patient Services Coordinator
1 month ago
Rapid City, South Dakota, United States Great Plains Tribal Leaders Health Board Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Great Plains Tribal Leaders Health Board Inc. The successful candidate will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely registration and...
-
Patient Services Coordinator
2 weeks ago
Rapid City, South Dakota, United States Great Plains Tribal Leaders Health Board Inc Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Great Plains Tribal Leaders Health Board Inc. The successful candidate will be responsible for providing exceptional customer service to patients, families, and healthcare providers, while ensuring accurate and timely registration and...
-
Patient Experience Coordinator
4 weeks ago
Rapid City, South Dakota, United States TN Specialty Dental Services, PLLC Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Patient Experience Specialist to join our team at Meyer & Dana Orthodontics. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and their families.Key Responsibilities:Greeting and Assistance:...
-
Patient Services Coordinator
2 weeks ago
Rapid City, South Dakota, United States Great Plains Tribal Leaders' Health Board Full timeJob SummaryAs a Patient Services Representative with the Great Plains Tribal Leaders' Health Board, you will play a vital role in providing exceptional patient care and administrative support to our clinic. This position requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.Key...
-
Patient Experience Coordinator
2 weeks ago
Rapid City, South Dakota, United States TN Specialty Dental Services, PLLC Full timePatient Experience Specialist About the Role We are seeking a highly skilled and compassionate Patient Experience Specialist to join our team at TN Specialty Dental Services, PLLC. As a key member of our front office team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients and their...
-
Patient Service Coordinator
1 week ago
Rapid City, South Dakota, United States Rapid City Medical Center Full timeRapid City Medical Center is seeking a highly skilled Patient Service Coordinator to join our team. As a Patient Service Coordinator, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key Responsibilities:Gather and verify patient information, including demographics and insurance...
-
Patient Care Coordinator
2 weeks ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryMonument Health is seeking a skilled Patient Care Coordinator to join our team. As a key member of our multidisciplinary care team, you will provide clinical evidence-based care management to support and deliver effective and efficient patient care to high-risk patients and patient populations in the medical home.Key ResponsibilitiesEstablishes...
-
Patient Services Representative
2 weeks ago
Rapid City, South Dakota, United States Great Plains Tribal Leaders' Health Board Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Great Plains Tribal Leaders' Health Board. As a Patient Services Representative, you will be responsible for providing administrative support to our healthcare team, ensuring the smooth operation of our clinic and providing excellent patient...
-
Patient Service Liaison
4 weeks ago
Rapid City, South Dakota, United States ZOLL LifeVest Full timeJob OverviewZOLL LifeVest is seeking a skilled Patient Service Representative to join our team. As a key member of our organization, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesProvide top-notch patient service and support, ensuring a positive experience for our patients and their families.Collaborate...
-
Case Manager
4 days ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryAt Monument Health, we are seeking a dedicated and compassionate Case Manager to join our team. As a Case Manager, you will play a vital role in ensuring the seamless transition of patients across the continuum of care. Your expertise will be instrumental in coordinating services, facilitating communication between healthcare providers, and...
-
Patient Care Coordinator Specialist
2 weeks ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryMonument Health is seeking a highly skilled Patient Care Coordinator to join our team. As a key member of our multidisciplinary care team, you will play a vital role in providing clinical evidence-based care management to support and deliver effective and efficient patient care to high-risk patients and patient populations in the medical home.Key...
-
Service Coordinator
4 days ago
Rapid City, South Dakota, United States Splash City Full timeJob OverviewSplash City, a family-owned business with over 45 years of experience, is seeking a motivated and organized Service Coordinator to join its dynamic team. The ideal candidate will play a critical role in ensuring seamless operations of the service and delivery process, acting as a bridge between clients and service teams.Key...
-
Client Service Coordinator
3 weeks ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryThe Client Service Specialist plays a vital role in ensuring seamless business-to-business client and patient interactions. This position is responsible for maintaining a high level of customer satisfaction by expediting and enhancing patient access to care. Key responsibilities include scheduling diagnostic outpatient services, financial...
-
Client Service Coordinator
2 weeks ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryThe Client Service Specialist plays a vital role in ensuring seamless interactions between Monument Health and its business-to-business clients. This position is responsible for coordinating and supporting client and patient billing, maintaining a continuum of interest and credibility with clients, and expediting patient access to care.Key...
-
Patient Access Coordinator
2 weeks ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryAs a Patient Access Specialist at Monument Health, you will play a vital role in ensuring the smooth operation of our front-end patient access and registration functions. You will be the first point of contact for patients, providing exceptional service and ensuring that their needs are met. Your attention to detail and ability to multitask will...
-
Patient Care Coordinator
1 week ago
Rapid City, South Dakota, United States Monument Health Full timeJob SummaryMonument Health is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will serve as a liaison and provide clinical evidence-based care management to support and deliver effective and efficient patient care to high-risk patients and patient populations in the medical home.Key ResponsibilitiesActs as a...
-
Patient Service Representative
4 weeks ago
Rapid City, South Dakota, United States ZOLL LifeVest Full timeJob OpportunityAt ZOLL LifeVest, we are seeking a skilled Patient Service Representative to join our team of healthcare professionals. As a Patient Service Representative, you will play a critical role in training patients on the use and care of the LifeVest wearable cardioverter defibrillator.Key Responsibilities:Train patients and caregivers on the use and...