Client Service Coordinator

1 month ago

Rapid City, South Dakota, United States Monument Health Full time
Job Summary

The Client Service Specialist plays a vital role in ensuring seamless interactions between Monument Health and its business-to-business clients. This position is responsible for coordinating and supporting client and patient billing, maintaining a continuum of interest and credibility with clients, and expediting patient access to care.

Key Responsibilities:
  • Effectively utilize computerized scheduling for appointments and ancillary services, ensuring prompt and courteous scheduling and meeting client expectations.
  • Register and check in patients, verifying accurate demographic data entry at each encounter, including scanning and verifying photo ID.
  • Respond to telephone calls in a timely manner, using professional communication and interpreting caller needs to offer assistance.
  • Complete financial clearance, including company authorization, verification, pre-registration, and notification to the patient or responsible party of estimated amount due for services provided by both the clinic and the facility, and collection of prepayment as determined by contract terms.
  • Accurately bill for services related to the patient's visit.
  • Efficiently resolve all assigned work queue items to ensure accurate and efficient claim submission.
  • Accurately post payments to accounts for contracted services.
  • Maintain complete and accurate company profiles and EMR accounts to ensure all critical data elements are obtained and input correctly in required areas to ensure efficient, accurate, and complete billing.
  • Work with prospective and contracted client companies to maintain positive and professional business-to-business customer service relations.
  • Demonstrate knowledge of contracted and third-party payer information to ensure compliance with rules and regulations to ensure accurate reimbursement.
  • Collect prepayments prior to services provided, amount to be determined based on contracted terms for amount due.
Additional Requirements:
  • Education: High School Diploma/GED Equivalent in General Studies.
  • Preferred: Experience in Billing/Collections and Scheduling, Associate's degree in Healthcare.

Monument Health offers competitive wages and benefits on qualifying positions, including supportive work culture, medical, vision, and dental coverage, retirement plans, health savings account, and flexible spending account, instant pay, paid time off accrual bank, opportunities for growth and advancement, tuition assistance/reimbursement, excellent pay differentials, and flexible scheduling.

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