Customer Support Specialist

4 weeks ago


Marquand, Missouri, United States Motorola Solutions Full time
Job Summary

The Customer Support Technician III role at Motorola Solutions is a challenging and rewarding opportunity to provide exceptional support to our public safety customers. As a key member of our Centralized Managed and Support Operations - Software Enterprise (CMSO-SE) organization, you will be responsible for delivering high-quality support experiences that enable our customers to accomplish their mission.

Key Responsibilities
  • Manage and work tickets cases entered by agencies assigned
  • Write and modify Knowledgebase Articles for distribution
  • Work under minimal supervision, be responsible for reproducing/confirming product defects and reporting such defects to Product Development for permanent resolution
  • Manage the relationship and collaboration with customers and Flex Support Team
  • Maintain required product environments for the entire Technical Support organization
  • Provide after-hours coverage as part of an on-call rotation schedule for SLA support as needed
  • Occasionally travel to VIP customer sites to represent Support Organization

Requirements
  • Bachelor's Degree in Computer Science or equivalent industry experience
  • Minimum of 1 year working with the Flex Product
  • Knowledge of and/or basic skills in: Microsoft Windows, Unix, Linux Server, and Desktop Operating Systems (Active Directory); Validating, troubleshooting, and characterizing reported application issues; Web servers; Virtualization Software; Network Services (DNS, IP, HOSTS, Routing)
  • Prior experience in: Installing, configuring, and supporting Motorola Solutions software; answering customer questions on application usage and administration; creating and updating technical documentation; logging information into internal case tracking systems; and/or providing Live Phone support for public safety customers; installing and configuring required 3rd party software packages; providing feedback to individual contributors
  • Excellent problem-solving, troubleshooting, and customer service skills
  • Analytical, efficient, and thorough
  • Ability to remain calm and courteous under pressure and navigate tense situations
  • Possesses strong customer relation & interpersonal skills
  • Excellent verbal and written communication skills
  • Basic understanding of technical support centers

Benefits
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more

EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

  • Marquand, Missouri, United States Roche Holdings Inc. Full time

    At Roche, we're committed to fostering a culture of diversity, equity, and inclusion. Our team is dedicated to understanding the diverse healthcare needs of our customers and providing exceptional support.The PositionWe're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you'll be responsible for...


  • Marquand, Missouri, United States Indianapolis Colts Full time

    Job Title: Senior IT Support SpecialistThe Indianapolis Colts are seeking a highly skilled Senior IT Support Specialist to join their IT Support team. As a key member of the team, you will be responsible for overseeing all incoming support requests, managing team workflows, and enhancing team performance and processes.Lead the IT Support team in providing...


  • Marquand, Missouri, United States EXOS IT Full time

    Job Title: Customer Success SpecialistAt EXOS IT, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional service and support.Key Responsibilities:Coordinate client engagements to deliver the committed scope of work...

  • IT Support Specialist

    4 weeks ago


    Marquand, Missouri, United States Co-Alliance Full time

    Job DescriptionPosition Overview: Co-Alliance is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems and networks. Duties and Responsibilities: Serve as the primary...


  • Marquand, Missouri, United States CommuniCare Family of Companies Full time

    Job Summary: We are seeking a highly skilled Technical Product Support Specialist to join our team at CommuniCare Family of Companies. As a key member of our support team, you will be responsible for providing top-notch support to our customers and end-users within a specific geographic region. This role requires excellent communication skills, a strong...


  • Marquand, Missouri, United States Orkin Full time

    Customer Service Specialist Job DescriptionOverview:We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Responsibilities:Field incoming requests and schedule...


  • Marquand, Missouri, United States Lorven Technologies Full time

    Job Summary: Lorven Technologies seeks an experienced Administrative Support Specialist to provide high-level administrative support to our team. Key Responsibilities: • Enter provider enrollment information with 100% accuracy and within 3 business days. • Communicate professionally with clients to request additional information and follow up on those...


  • Marquand, Missouri, United States Rolls-Royce Full time

    Job DescriptionSystems Support SpecialistIndianapolis, INWe are seeking a highly skilled Systems Support Specialist to join our team. As a key member of our Systems Support Team, you will be responsible for providing technical support and assistance to our global business users. Your primary focus will be on process, system support, and administration for...


  • Marquand, Missouri, United States Caregiver, Inc. Full time

    Job Title: Caregiver Support SpecialistAbout the Role:We are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Caregiver, Inc. As a Caregiver Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and...


  • Marquand, Missouri, United States National Hot Rod Assn Full time

    Job SummaryThe National Hot Rod Association is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and stakeholders. This is a part-time position, approximately 20-24 hours per week, based in Indianapolis, IN.Key...


  • Marquand, Missouri, United States National Hot Rod Assn Full time

    Job Title: Help Desk Support SpecialistAt the National Hot Rod Association, we are seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support services related to day-to-day IT operational requests.Key Responsibilities:Manage, process, and resolve all end...


  • Marquand, Missouri, United States Caregiver, Inc. Full time

    Job Title: Caregiver Support SpecialistAbout the Role:We are seeking a dedicated and compassionate Caregiver Support Specialist to join our team at Caregiver, Inc. As a Caregiver Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and...


  • Marquand, Missouri, United States Thermo Fisher Scientific Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Scientific Support Specialist to join our team at Thermo Fisher Scientific. As a key member of our Unity Lab Services core offerings, you will be responsible for performing inventory management in point of use locations inside and outside of labs, using a handheld scanner for inventory...


  • Marquand, Missouri, United States Signature Flight Support Corporation Full time

    Job SummarySignature Flight Support Corporation is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide prompt and courteous service to...


  • Marquand, Missouri, United States SalesAi Full time

    Customer Support Role OverviewAs a Customer Support Representative at SalesAi, you will be the primary point of contact for our customers, providing prompt, friendly, and knowledgeable assistance via chat, email, and virtual meetings. Your ability to troubleshoot problems and communicate solutions clearly will contribute to the overall success of our...


  • Marquand, Missouri, United States TCC Solutions Full time

    Job SummaryTCC Solutions is seeking a skilled Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients via phone and email.Key ResponsibilitiesAnswer and resolve customer inquiries in a timely and professional mannerUtilize software tools to track...


  • Marquand, Missouri, United States Lids Full time

    About Our CompanyLids Sports Group is a leading licensed sports retailer in North America, operating over 1,200 locations domestically and 50+ internationally. Our retail stores offer a wide range of officially licensed headwear and apparel from top brands like Nike, New Era, Adidas, and Mitchell & Ness.Job SummaryWe are seeking a highly skilled...


  • Marquand, Missouri, United States Reliable Staffing Services LLC Full time

    Residential Support SpecialistAt Reliable Staffing Services LLC, we are seeking a highly motivated and detail-oriented Residential Support Specialist to join our team. As a key member of our Residential Reentry Program, you will be responsible for ensuring the safe custody and accountability of residents while maintaining a clean, safe, and orderly facility....


  • Marquand, Missouri, United States Franklin Township Schools Full time

    Job Title: Technology Support SpecialistFranklin Township Schools is seeking a skilled Technology Support Specialist to join our team.Job Summary:We are looking for a highly motivated and detail-oriented individual to provide technical support and assistance to our staff and students. The successful candidate will have excellent communication skills, a...


  • Marquand, Missouri, United States Caregiver, Inc. Full time

    Job Title: Caregiver Support SpecialistJob Summary:We are seeking a highly motivated and compassionate Caregiver Support Specialist to join our team at Caregiver, Inc. in Indianapolis, IN. As a Caregiver Support Specialist, you will provide direct support to individuals with intellectual and developmental disabilities, enabling them to lead their unique...