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IT Support Specialist
1 month ago
Position Overview: Co-Alliance is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems and networks.
Duties and Responsibilities:
Serve as the primary point of contact for IT-related issues and requests
Install, troubleshoot, and repair computer systems, VOIP, and additional equipment
Assist employees with technical issues and provide training on new technologies
Maintain knowledge of current and new technologies and research problems and related products
Administer and resolve issues related to Windows operating systems and Microsoft 365
Identify, investigate, and resolve users' problems with computer software and hardware
Communicate regularly with other members of the support team to discuss recurring problems and share solutions and best practices
Remediate or identify connection issues with branch networks and assist in service restoration during network outages
Other related duties as assigned
Skills and Qualifications:
Must be self-motivated and punctual
Excellent communication, customer service, and interpersonal skills
Comfortable working under pressure
Enjoy challenges
Strong interest in learning more about information technology
Highly trainable