Customization Support Coordinator
1 month ago
Lids Sports Group is a leading licensed sports retailer in North America, operating over 1,200 locations domestically and 50+ internationally. Our retail stores offer a wide range of officially licensed headwear and apparel from top brands like Nike, New Era, Adidas, and Mitchell & Ness.
Job SummaryWe are seeking a highly skilled Customization Support Coordinator to join our team. As a key member of our retail customization team, you will be responsible for providing technical support and maintenance for our customization equipment and software.
Key Responsibilities- Provide technical support and troubleshooting for customization equipment and software issues
- Perform preventative maintenance and repairs on equipment to minimize downtime
- Communicate effectively with store personnel and vendors to resolve issues
- Manage and maintain the LIDS Customization Parts Depot
- Issue and maintain PO system for timely payment of approved orders and services
- Travel to stores to perform adjustments, repairs, and replacements as needed
- Analyze trends in errors and recommend solutions
- Four-year degree in business or related field and one year relevant experience; or two-year degree in related field and two years of relevant experience; or three years of relevant experience
- Demonstrated ability to perform independently with minimal supervision
- Strong interpersonal skills and ability to communicate verbally in a clear and grammatically correct manner
- Strong understanding of retail store operations and customization machine operations and techniques
- Ability to analyze customization repair trends and make suggestions on changes to meet or exceed business needs
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support and customization, we encourage you to apply for this exciting opportunity.
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