Manufacturing Equipment Support Specialist
6 days ago
Rhino Tool House is a leading industrial solutions provider with over 30 years of experience serving the manufacturing sector. Our team of experts takes a consultative approach to help clients improve their profitability through solutions that enhance productivity, quality metrics, and factory ergonomics.
About the PositionWe are seeking an experienced Industrial Solutions Specialist to join our team. This full-time position will be based in Fargo, ND, and will involve supporting two clients, with three days a week spent onsite at one client and one day a week spent onsite at another client located two hours away.
Key Responsibilities- Equipment Support and Troubleshooting: Provide technical support and troubleshooting for client equipment installations, including assembly torque tools and related equipment.
- Customer Relations: Develop and maintain strong relationships with client personnel and colleagues, ensuring excellent customer relations and technical support.
- Programming and Commissioning: Program equipment with various software suites and serve as the primary contact for initial equipment commissioning and ongoing support.
- Design Meetings and Collaboration: Participate in bi-weekly design meetings to discuss project status and pipeline, and collaborate with colleagues to ensure successful project outcomes.
- Vendor Partnerships: Build relationships with vendor partners to ensure seamless equipment support and troubleshooting.
- Technical Expertise: Possess mechanical aptitude, ability to comprehend technical product data, and proficiency with communication networks, field bus, and industrial DC power tool programming.
- Education and Experience: Hold a 2-year technical degree or equivalent factory experience, with knowledge of lockout/tag out procedures and heavy industrial plant safety protocols.
- Soft Skills: Demonstrate a friendly, positive, and resilient attitude, with excellent organizational skills and ability to prioritize tasks.
- Engineering Degree: Possess a Bachelor's Engineering degree.
- Industrial Experience: Have prior industrial or manufacturing factory experience.
- Specialized Knowledge: Have knowledge in hoists, bridge crane systems, torque arms, and lift assists.
The successful candidate will be based in Fargo, ND, with occasional travel required (up to 25%).
Reporting and BenefitsThe Industrial Solutions Specialist will report to the Great Plains Regional Manager and Service General Manager. Benefits include a 401(k) plan with company match, PTO, health and group life insurance, and a vehicle/gas allowance.
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