Health Assistant II Float Specialist

2 weeks ago

Cambridge, Massachusetts, United States Harvard University Full time
Job Summary

The Float Health Assistant II provides clinical and administrative support according to coverage needs in the Internal Medicine and Urgent Care departments.

Clinical Duties
  • Prepares examination rooms, performs EKGs and waived testing, maintains patient flow, and provides patient instruction regarding preparation of tests/procedures.
  • Assists clinicians during examinations and minor procedures, and prepares medical records ensuring that confidentiality is maintained.
  • Monitors patient flow, identifies potential life-threatening situations during telephone encounters, and demonstrates universal precautions in all care delivery.
  • Assists with pelvic examinations and pap smears, provides patient instruction regarding preparation of tests/procedures, and carries out proper procedure for reporting faulty equipment.
Administrative Duties
  • Assists patients on the phone and in person, checks patients in and collects copays, and schedules appointments (including outside tests).
  • Performs data entry, general office responsibilities including typing and sending out letters, and assists patients by providing directions, escorting, transporting, and ensuring their comfort and safety.
  • Handles emergency phone calls appropriately, efficiently, and according to emergency protocol, and responds appropriately to patient requests for medical record information.
Requirements
  • Graduate of medical and/or nursing assistant program.
  • Two years of patient service experience.
  • Administrative experience in a healthcare environment, knowledge of Microsoft Office applications, and excellent interpersonal, organizational, and communication skills.
  • Good judgment, ability to identify and set priorities, multi-task, and work well with deadlines, and ability to handle confidential information with discretion.
  • Bilingual skills preferred.
Benefits
  • Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year, and up to 12 weeks of paid leave for new parents who are primary caregivers.
  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits.
  • Work/Life and Wellness: Child and elder/adult care resources, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes, and pre-tax transit passes.
  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services and cultural and leisure activities throughout metro-Boston.

Harvard University Health Services is committed to fostering a diverse, inclusive, and equitable workplace in which all employees feel valued and have a sense of belonging.

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