Technical Support Specialist
1 month ago
We are seeking a skilled Technical Support Specialist to join our Technical Services team at Georgia-Pacific. As a key member of our team, you will provide technical support for our building products, including gypsum, structural panels, and lumber.
Key Responsibilities- Process product warranty claims using critical and economic thinking
- Communicate claim status updates to customers and resolve related issues
- Track and analyze claims data to identify trends and maintain accurate records
- Provide technical support for customers, including data-based solutions
- Capture and enter accurate customer records into CRM
- 2-3 years of related work experience
- Strong written and verbal communication skills
- Experience using Microsoft Office Suite
- Travel 15%
- Experience in commercial construction engineering, design, building science, consulting, technical support, or building products
- Claims management experience
- Data analysis skills
At Georgia-Pacific, we value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
We offer a comprehensive benefits package, including medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
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