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Customer Engagement Specialist

2 months ago

Short Hills, New Jersey, United States Talbots Full time
Role Overview

As a Customer Engagement Specialist, you will play a pivotal role in cultivating a welcoming atmosphere through outstanding customer interactions. Your focus will be on establishing and nurturing long-lasting connections both within the organization and with our valued clientele.

Key Responsibilities
  • Develop and maintain a culture of hospitality that enhances customer satisfaction.
  • Utilize service enhancers effectively to strengthen relationships, including proactive engagement with our Concierge services.
  • Ensure that every customer experience reflects our commitment to excellence.
Qualifications

The ideal candidate will possess a strong background in customer experience, particularly within the retail or healthcare sectors. A passion for building relationships and a dedication to service quality are essential for success in this role.