Client Specialist Key Part Time

4 days ago

Short Hills, New Jersey, United States Talbots Full time
About Talbots

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes, and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship, and gracious service.

Job Summary

We're seeking a Client Specialist Key Part Time to join our team. As a Client Specialist, you will be responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.

Key Responsibilities
  • Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
  • Support all service enhancers to build strong relationships, including active use of Concierge.
  • Achieve sales and service metrics in key measurable areas, including Clientelling/Outreach, Appointment Setting, Talbots Classic Awards, etc.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer.
  • Seek to understand customer needs and wants with curiosity and confidence through intentional communication.
  • Share current products and fashion trends with customers to appropriately wardrobe, inspire, and build trust.
  • Actively participate in community/store activities and events that promote the Talbots brand.
  • Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
  • Professionally represent the brand.
Requirements
  • Driven to create, build, and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
  • Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team, and thrives working in a team environment.
  • Able to work cooperatively in a diverse work environment.
  • Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
  • Possess excellent written and verbal communication skills and a high level of integrity.
  • Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely, and meaningful for her.
  • Professional, assertive, and friendly with the ability to make decisions independently.
  • Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
  • Available at least 20 hours per week.
  • Able to work a flexible schedule based on the needs of the business, including evenings, weekends, and holidays.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
What We Offer
  • Growth opportunities to help you grow beyond this position and into the next.
  • Incentive opportunities, including generous merchandise discounts and referral incentives.
  • Opportunities to participate in community/store activities and events that promote the Talbots brand.
Why Work at Talbots

We value our associates and strive to create a dynamic and inclusive culture. We're committed to building relationships with our customers and associates by knowing, serving, and delighting them. We act with integrity, transparency, candor, and respect, and we respect, honor, and value diversity.

We're an equal opportunity employer and welcome applications from diverse candidates. If you require an accommodation to perform the essential duties of the position or to participate in the application process, please contact us.

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