Regional Veterinary Operations Leader

2 weeks ago

Colorado Springs, Colorado, United States Banfield Full time

Career Advancement Potential:
We are looking for a seasoned veterinarian to take on a leadership role overseeing multiple veterinary practices.

Role Overview

The Area Chief of Staff is responsible for guiding, developing, and managing veterinary professionals across various locations to ensure that Banfield attracts, nurtures, engages, and retains skilled doctors who provide exceptional care and achieve the desired performance metrics of the hospitals.

This role is pivotal in fostering a culture of excellence and quality service by the veterinary team (DVM, CVT, VA) in their designated hospitals, ensuring that every pet receives uniform care that aligns with our six quality domains: safe, effective, patient/client-centered, timely, efficient, and equitable care.

Key Responsibilities
Embody and promote the Five Principles of Mars, Inc. within the team.

Act as a quality advocate by effectively communicating and fostering a culture of safety and excellence at the hospital level, enhancing medical care, client satisfaction, team engagement, and overall hospital performance.

Conduct regular hospital assessments and quality checks to ensure compliance with industry standards, regulations, and Banfield's quality benchmarks while fostering engagement among associate veterinarians.

Guide, mentor, and develop associate veterinarians in the technical and functional skills necessary for success in their roles, ensuring the delivery of high-quality medical care that meets our quality standards and supports business objectives.

Collaborate with the Director of Veterinary Quality (DVQ) to build a robust and effective veterinary team through recruitment, referrals, interview assistance, and the onboarding and training of new associate and locum veterinarians.

Develop associate and lead veterinarians to provide mentorship and an outstanding onboarding experience.
Achieve veterinary quality KPIs to support hospital, market, and practice objectives.

Facilitate the development of clinical skills and leadership competencies among associate and lead veterinarians to ensure high-quality medical care and exceptional client service.

Work alongside the Regional P&O Co-Pilot (POCP) and the DVQ to identify and cultivate future veterinary leaders within the organization.

Enhance doctor engagement and retention in collaboration with DVQ, POCP, and operations by implementing strategies to mitigate turnover risk and provide consistent support at the hospital level.

Support the engagement and retention of certified veterinary technicians (CVTs).

Oversee medical equipment inventory and functionality in assigned hospitals, managing requests for additional equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).

Collaborate with the Practice Manager (PM) to ensure proper maintenance and calibration of medical equipment in line with practice and supplier standards.

Actively engage in local, state, and national veterinary organizations to build relationships within the veterinary community (e.g., regulatory boards, vendors, associations, and referral hospitals) to enhance Banfield's brand reputation.

Ensure that hospital operations comply with all local, state, and federal regulations, including controlled substance management and radiation safety.

Other responsibilities as assigned.

THE FIVE PRINCIPLES
Quality – The consumer is our priority, quality is our mission, and value for money is our aim.
Responsibility – We demand total accountability from ourselves and support the accountability of others.
Mutuality – A mutual benefit is a shared benefit; a shared benefit is sustainable.
Efficiency – We utilize resources fully, waste nothing, and focus on our strengths.
Freedom – We require the freedom to shape our future; we need profitability to remain independent.

Qualifications and Competencies
Leadership
Conflict Resolution
Client-Centric Approach
Developing Team Members
Directing Others
Building Cohesive Teams

Functional Skills
Recruitment and Staffing
Effective Communication
Work Management and Measurement
Peer Collaboration
Results Orientation

Capabilities and Experience

Ability to handle multiple tasks simultaneously, shifting focus among various responsibilities without losing accuracy or composure.

Organizational skills – Demonstrates a methodical approach to tasks, excelling at bringing order to complex situations.
Surgical proficiency – Proven capability to perform essential surgeries using standard medical instruments and equipment.
Problem-solving aptitude – Strong ability to identify, analyze, and resolve issues, translating challenges into actionable solutions.
Cognitive ability – Consistently follows instructions provided in various formats and can offer clear directions. Commitment to ongoing learning.

Mathematical skills – Proficient in basic arithmetic and able to compute rates, ratios, and percentages; capable of converting measurement units.

Computer proficiency – Comfortable and confident in using computers and specialized software.

Desired Attitudes

Initiative – Demonstrates a proactive approach in addressing challenges and enhancing processes.

Willingness to take on additional responsibilities during periods of low demand.

Integrity – Adheres firmly to Banfield's values and ethics, demonstrating honesty and sound judgment.
Collaborative spirit – Willing to work with others, sharing information and compromising when necessary.
Adaptability – Open to change and willing to undertake various tasks as needed.
Independence – Capable of performing tasks without supervision.

Resilience – Maintains a positive outlook, quickly recovering from setbacks and maintaining composure in stressful situations.


WORKING CONDITIONS
Comfortable working around animals (e.g., dogs, cats, birds, reptiles, etc.)

Work volume may require more than 40 hours per week to fulfill essential job functions.

This role may involve special hours, including weekends and evenings.
The work environment may be moderately noisy.
Ability to follow instructions in various formats and solve problems involving multiple variables.
Requires physical capabilities to perform duties within the hospital.

Ability to stand, walk, stoop, kneel, crouch, and lift or move up to 50 pounds.

Requires good hand-eye coordination and visual acuity for operating medical equipment and using a keyboard.

Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Exposure to various animals that may bite or scratch, and occasionally to anesthesia, radiation, biological hazards, and controlled substances.

Some travel may be necessary to assist other hospitals and for vendor visits and professional development.
Banfield policies and protocols do not supersede the associate's legal responsibilities and medical judgment. In case of conflict, applicable laws and regulations will prevail.

DEA:

Candidates must obtain state-controlled substance and federal DEA registration within three months of employment, unless otherwise mandated by state regulations.


USDA:
Accredited by the USDA Animal and Plant Health Inspection Service.
Experience, Education, and Training

Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.

Veterinary license in good standing or eligibility for licensure with the relevant state veterinary board.
Minimum of three years of experience in small animal medicine and surgery.

Compensation and Benefits

The salary range for this position is $104,000, with specific pay rates dependent on experience, skill level, education, and geographic location.

Salaried positions may have varying pay rates based on the schedule worked.

Banfield offers a competitive benefits package and continuously invests in evolving programs that meet the health, wellness, and financial needs of our associates.

Our benefits package includes:

  • Medical, Dental, Vision
  • Basic Life (company-paid) & Supplemental Life
  • Short and Long Term Disability (company-paid)
  • Flexible Spending Accounts
  • Commuter Benefits
  • Legal Plan
  • Health Savings Account with company funding
  • 401(k) with generous company match
  • Paid Time Off & Holidays
  • Student Debt Program (for FT DVMs)
  • Continuing Education allowance for eligible positions
  • Free Optimum Wellness Plans for your pets' preventive and general care

Benefits eligibility is based on employment status. Full-time associates are eligible for all benefits programs (Student Debt Program available for FT DVMs only); part-time associates are eligible for benefits highlighted with an asterisk.

Banfield Pet Hospital is a drug-free, smoke-free, equal opportunity employer.

Banfield Pet Hospital values the uniqueness of all individuals and promotes a diverse work environment.

Banfield Pet Hospital is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with a disability.

Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location.

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