Customer Experience Specialist

1 week ago

Sunnyvale, California, United States Type 1 Ventures Full time
Job Title: Customer Experience Specialist

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Type 1 Ventures. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to our customers throughout their journey with our products.

Key Responsibilities:
  • Conduct engaging and informative product demonstrations for potential customers, showcasing the capabilities and benefits of our robots.
  • Participate in call campaigns to follow up on leads, engage prospective customers, and ensure a personalized experience to ownership.
  • Provide responsive and helpful support to customers pre and post-purchase, troubleshooting issues and answering questions to ensure their satisfaction and support operational processes.
  • Oversee and execute the fulfillment process, coordinating with logistics, service, and operations to ensure timely and accurate delivery of robots to customers.
  • Maintain proactive communication with customers throughout the sales and fulfillment process, keeping them informed of their order status, delivery timelines, and providing post-delivery follow-ups.
  • Keep detailed and accurate records of customer interactions, ensuring all communications are logged and tracked in the CRM system for future reference.
  • Work closely with sales, operations, and service teams to ensure a seamless and coordinated customer experience across all stages of their journey.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all stages of the customer journey.
  • Ability to manage multiple tasks and prioritize effectively, from conducting demonstrations to handling customer issues and overseeing order fulfillment.
  • Adaptable and flexible, with the ability to work across various customer interaction points, including sales, support, and fulfillment.
  • A proactive and solutions-oriented approach to customer interactions, with a focus on ensuring a positive experience.
  • Comfortable working in both a retail environment and at customer events, with the ability to travel as needed.
  • A passion for technology and an eagerness to learn about our products and how they improve customers' lives.

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