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Customer Solutions Specialist

2 months ago

Sunnyvale, California, United States Lumenis Full time
Job Summary

**Role Overview**

We are seeking a highly skilled Customer Solutions Specialist to join our team at Lumenis. As a key member of our organization, you will be responsible for providing exceptional technical support and customer service to our clients.

Key Responsibilities:

  • Installation, maintenance, and repair of advanced medical equipment.
  • Managing customer relationships and providing training on system operation and maintenance.
  • Acting as a primary point of contact between Lumenis and our customers.
  • Resolving technical issues using judgment and defined practices.

Requirements:

  • Experience in analog and digital electronic circuitry.
  • Knowledge of lasers and optics is beneficial.
  • Degree in electronics or equivalent with 3-5 years of troubleshooting experience.
  • Coursework in Laser Technology and Optics is preferred.
  • Strong communication skills and customer-centric approach.

What We Offer:

  • Competitive salary and benefits package.
  • Company vehicle provided for travel.
  • Monthly home office allowance.
  • Comprehensive benefits package.
  • Generous PTO and Holiday Pay.
  • Positive work culture.

This job description provides an overview of the primary job functions and requirements. Individuals may be assigned additional duties as needed. Lumenis is an equal opportunity employer.