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Customer Experience Representative

2 months ago

Sunnyvale, California, United States 1X Technologies AS Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at 1X Technologies AS. As a key contributor to our customer interactions, you will be responsible for providing exceptional support to customers throughout their journey with our products.

Responsibilities
  1. Conduct engaging and informative product demonstrations to showcase the capabilities and benefits of our robots.
  2. Participate in call campaigns to follow up on leads, engage prospective customers, and ensure a personalized experience to ownership.
  3. Provide responsive and helpful support to customers pre and post-purchase, troubleshooting issues and answering questions to ensure their satisfaction and support operational processes.
  4. Oversee and execute the fulfillment process, coordinating with logistics, service, and operations to ensure timely and accurate delivery of robots to customers.
  5. Maintain proactive communication with customers throughout the sales and fulfillment process, keeping them informed of their order status, delivery timelines, and providing post-delivery follow-ups.
  6. Keep detailed and accurate records of customer interactions, ensuring all communications are logged and tracked in the CRM system for future reference.
  7. Work closely with sales, operations, and service teams to ensure a seamless and coordinated customer experience across all stages of their journey.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all stages of the customer journey.
  • Ability to manage multiple tasks and prioritize effectively, from conducting demonstrations to handling customer issues and overseeing order fulfillment.
  • Adaptable and flexible, with the ability to work across various customer interaction points, including sales, support, and fulfillment.
  • A proactive and solutions-oriented approach to customer interactions, with a focus on ensuring a positive experience.
  • Comfortable working in both a retail environment and at customer events, with the ability to travel as needed.
  • An interest in technology and an eagerness to learn about our products and how they improve customers' lives.
What We Offer

At 1X Technologies AS, we offer a comprehensive relocation package to support our employees with all logistics. Our team is driven by a culture of collaboration, staying smart, and making history. We believe in creating an open, trusting environment where everyone can be their most creative. We are an inclusive and equal-opportunity employer that values diversity and considers all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class.