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Customer Support Specialist

2 months ago

Sunnyvale, California, United States Intuitive Surgical Full time

Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our Customer Support team, you will be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities:

  • Conduct training programs for surgical teams at designated training centers and remote centers.
  • Train the sales force to conduct in-services and system technology skills development.
  • Collaborate with academic program managers to develop and improve customer training educational initiatives and programs.
  • Use exploratory data analysis, scientific and statistical methods, and machine learning techniques to identify opportunities to raise resource efficiency and improve customer satisfaction.

Requirements:

  • Strong customer service and communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Experience in training and education, preferably in a medical or healthcare setting.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.