Automotive Service Specialist
2 weeks ago
Welcome to AutoNation, the largest and most esteemed automotive retailer in the United States, and a proud member of the Fortune 150. We are embarking on an exciting multi-year digital transformation aimed at redefining the automotive landscape.
At AutoNation, we are not just keeping pace with change; we are at the forefront of innovation. Our commitment to pushing the limits of what is achievable is matched only by our dedication to our customers, colleagues, and communities. Together, we aspire to create a brighter future for all.
Are you ready to join us on this remarkable journey?
The Automotive Service Specialist is responsible for executing vehicle repairs and maintenance as assigned, adhering to dealership and manufacturer standards, while fostering customer loyalty through trust and confidence in AutoNation as a reliable partner for vehicle safety and dependability.
Key Responsibilities:
- Conducting vehicle repairs and maintenance as specified on repair orders with precision and efficiency, in line with dealership and manufacturer standards to enhance customer loyalty.
- Regularly communicating with the Parts Department and Service Advisors to effectively manage workflow and customer interactions.
- Diagnosing malfunctions and performing repairs as authorized by the customer.
- Carrying out comprehensive multi-point inspections to provide suitable recommendations for ensuring the safety and reliability of customer vehicles.
- Documenting all work performed on each vehicle in the repair order.
- Maintaining an inventory of standard technician tools not typically managed by the Service department.
- Staying updated on factory technical bulletins and participating in relevant factory-sponsored training sessions.
- Delivering an exceptional customer experience to foster loyalty.
- Performance is evaluated based on achieving:
- Targeted production levels
- Targeted sales goals
- Targeted Customer Satisfaction Index
- High School diploma or equivalent.
- Minimum of 2 years of experience as an automotive technician.
- Automotive technical training (varies based on store needs).
- Strong attention to detail.
- Excellent organizational and follow-up skills.
- Valid in-state driver's license with a safe driving record.
- Our associates have numerous pathways for career advancement following success in a Service Technician role. Potential opportunities include:
- Master-Certified Technician
- Service Advisor
- Service Management
AutoNation is dedicated to fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are eager to make a positive impact. Even if you do not meet every requirement, we encourage you to consider joining our team and contributing to our transformative work in the automotive sector. We value innovation, collaboration, and a commitment to making a meaningful difference in the world.
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