Client Engagement Specialist
2 weeks ago
Client Engagement Specialist II
We are seeking a Client Engagement Specialist II to become an integral part of our organization, playing a vital role in enhancing and delivering exceptional client interactions that contribute to the overall success of our team and the company.
Your primary responsibility will be to assist our customers through various communication channels, including our dedicated support line and digital platforms. You will collaborate closely with internal departments such as Distribution, Quality Assurance, and Finance to ensure a seamless customer experience.
Key Responsibilities:
- Evaluate, prioritize, and manage customer inquiries
- Respond to incoming client calls and messages through our support line and digital platforms
- Confirm client details and document interaction records
- Process sales-related documentation while adhering to quality and productivity benchmarks
- Identify and rectify process inefficiencies and update operational policies as necessary
- Address in-season challenges affecting client product deliveries
- Investigate technical product issues and provide clear guidance for resolution
- Lead initiatives, mentor team members, and work collaboratively with cross-functional teams
- Propose enhancements to improve the overall client experience
Qualifications:
- Bachelor's degree or High School diploma with relevant experience in customer service
- 3 to 5 years of experience in a high-touch customer service setting
- Prior experience in pharmaceutical customer service is preferred
- Exceptional communication and organizational skills
- Proficiency in Microsoft Outlook, Word, Excel, and SAP
- Ability to collaborate effectively with cross-functional teams
If you are dedicated to client success and possess a proven ability to deliver outstanding service, we encourage you to consider this opportunity.
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