Customer Service Specialist

2 weeks ago


Coeur d'Alene, Idaho, United States Sonic Automotive Full time
Job Overview

Join the team at Sonic Automotive, where we prioritize your professional growth and success. As part of our extensive network of dealerships, we are dedicated to providing the resources and support you need to thrive in your career.

Due to an increase in service requests, we are looking to expand our team with a skilled Service Advisor.

Key Responsibilities
  • Manage service appointments and gather customer and vehicle information prior to their arrival.
  • Welcome customers promptly and courteously.
  • Deliver a detailed and accurate written estimate for labor and parts, establishing a clear timeline for service completion.
  • Monitor the status of repairs throughout the day, keeping customers informed of any changes to estimates or timelines, and securing necessary approvals for additional work.
  • Conduct test drives or coordinate with technicians as needed.
  • Maintain a high Customer Satisfaction Index rating, aligned with industry standards.
  • Guide customers on vehicle maintenance and the importance of adhering to manufacturer specifications.
  • Meet dealership standards for productivity regarding service orders.
  • Comply with all federal, state, and local regulations concerning hazardous waste disposal and safety protocols.
  • Adhere to company safety policies and report any incidents to management immediately.
Qualifications
  • High school diploma or equivalent.
  • A minimum of two years of experience in a dealership environment.
  • Basic understanding of vehicle mechanical systems.
  • Sales experience is a plus.
  • Strong verbal and written communication skills.
  • All candidates must be authorized to work in the USA.
  • Must demonstrate a commitment to safety in all job functions.
  • Ability to pass pre-employment screenings, including background checks and drug tests.

We ensure that all applicant information is kept confidential in accordance with EEO guidelines.



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