Customer Service Representative

4 days ago


Coeur d'Alene, Idaho, United States Dirne Health Center, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Dirne Health Center, Inc. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities:
  • Check-in and Check-out Process: Greet patients, verify demographics, and update insurance information as needed.
  • Phone and Messaging: Answer and direct phone calls, take accurate messages, and deliver them promptly to our healthcare providers.
  • Scheduling and Reminders: Schedule appointments, send reminders, and ensure timely follow-up with patients.
  • Insurance and Billing: Verify insurance coverage, collect co-pays, and create claims for patients.
  • Patient Communication: Review treatment plans, answer patient questions, and provide clear instructions.
  • Administrative Tasks: Perform general office duties, such as copying, faxing, and handling mail.
Requirements:
  • Minimum Qualifications: 2+ years of office experience, preferably in a healthcare setting.
  • Knowledge and Skills: General office duties, phone etiquette, problem-solving, organizational skills, insurance knowledge, and customer service skills.
What We Offer:

A competitive salary of $25.70 per hour, a fun and supportive team environment, and the opportunity to make a meaningful difference in the lives of our patients.



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