Director of Client Success

7 days ago


Houston, Texas, United States Forthea Full time
Job Title: Director of Accounts

Forthea is seeking a highly skilled and experienced Director of Accounts to join our team. As a key member of our Client Services department, you will be responsible for overseeing the management of client relationships and success across teams.

Key Responsibilities:
  • Account Management: Oversee the overall management of all client relationships across a set of teams, owning the relationship for enterprise-level accounts.
  • Delivery & Performance Management: Coach and oversee the team's delivery process, providing regular feedback and suggestions, and holding team members accountable for achieving plan objectives.
  • Team Development: Develop direct reports and help with their team's development, growing account managers' hard and soft skills, and acting as a coach and mentor.
  • Client Strategy: Responsible for the overall design of the client strategy and planning process, including onboarding, review, and meeting processes.
  • Client Meetings: Able to step in and lead client meetings when needed, presenting strategies and proposals for client upsells.
Requirements:
  • 10+ years of proven client service/account management success, including extensive agency experience.
  • 5-10+ years of demonstrated success managing/coaching people and building effective teams.
  • 3-5+ years of PPC/SEO experience, with the ability to create successful high-level channel strategies.
  • Strong computer skills, particularly Microsoft Excel and PowerPoint.
  • Experience managing and building large multi-channel relationships.
  • Proven track record of building relationships with senior-level contacts and peers.
What We Offer:
  • Great salary and secure working environment.
  • Excellent benefits, including paid health insurance, vacation, and dental.
  • Becoming an integral part of a cutting-edge agency and helping it grow.
  • Working with a talented and dedicated group.
  • Casual atmosphere with professional standards.
  • Creative, modern, and spacious work environment.


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