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Client Success Advocate

2 months ago

Houston, Texas, United States OptiSigns Inc. Full time
Client Success Advocate Job Description

OptiSigns Inc. is at the forefront of the digital engagement industry, providing cutting-edge solutions that empower businesses to deliver exceptional omnichannel experiences for their clientele and workforce. We are in search of a Client Success Advocate to enhance our customer support initiatives.

Key Responsibilities:

  • Deliver technical assistance for inquiries related to the OptiSigns platform
  • Address end-user challenges and escalate when required
  • Propose enhancements to technical documentation
  • Support clients in troubleshooting issues across various devices
  • Follow up with clients to confirm resolution of issues
  • Gather customer feedback to refine the application
  • Refer complex issues to tier 2 support staff

Work Details:

  • Location: Headquarters Office
  • Remote work: Available 1 day a week, subject to management approval

Job Type: Full-time

Benefits:

  • 401(k) plan
  • Dental coverage
  • Flexible working hours
  • Health insurance
  • Paid time off
  • Vision coverage

Compensation Package: Includes bonus opportunities

Experience Level:

  • Preferred: 1 year in customer service

Schedule:

  • 8-hour shifts, Monday to Friday, on-call availability

Education:

  • Bachelor's degree preferred

Work Environment: In-person