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Client Success Associate

2 months ago

Houston, Texas, United States American Income Life: AO Full time
About the Role

We are seeking a highly motivated and customer-focused Client Services Representative to join our team at American Income Life: AO. As a Client Services Representative, you will play a critical role in providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.

Key Responsibilities
  • Provide outstanding customer service to existing and prospective clients via phone, email, and other communication channels.
  • Assist clients with product inquiries, concerns, and issues in a timely and professional manner.
  • Work closely with internal teams to resolve client issues and improve overall client satisfaction.
  • Develop and maintain a deep understanding of our products and services to effectively communicate their value to clients.
  • Stay up-to-date on industry trends and competitor activity to identify opportunities for growth and improvement.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer-facing experience in a sales or service role, preferably in the insurance industry.
What We Offer
  • A competitive salary and bonus structure, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching.
  • A dynamic and supportive work environment, with regular training and development opportunities.
  • The chance to work with a leading insurance company, making a real difference in the lives of our clients.