Help Desk Specialist III

2 weeks ago


Kittery Point, Maine, United States CompQsoft Full time
Job Title: Help Desk Specialist III

CompQsoft is seeking a highly skilled Help Desk Specialist III to provide advanced IT support and operational services for our IT systems. As a key member of our team, you will be responsible for monitoring, incident response, maintenance, patching, and compliance on the NIPRNet network.

Key Responsibilities:
  • Provide Tier 3 level IT support and help desk ticket resolution.
  • Analyze and resolve help desk tickets.
  • Meet Service / Support Level Requirements.
  • Provide CM support and test, deploy, and maintain all approved software.
  • Follow all change management and engineering review processes to avoid system outages and downtime.
  • Ensure changes are completed IAW project schedules.
  • Document escalated tickets using the ticket tracking system.
  • Coordinate with Government and contractor personnel on system redesigns and change implementations.
  • Identify, troubleshoot, remediate, document, and perform AARs for all system of system function outages.
  • Monitor system logs, automated systems, and opened tickets for IT system outages; initiate incident response procedures; and take corrective actions as necessary.
  • Support backup and restoration services.
  • Implement DoD security enhancements to include PKI authentication methods.
  • Request, install, and track expiration of all DoD certificates on IT systems.
  • Coordinate with Tier 1 and Tier 2 for system, development, and software changes impacting end user support.
  • Address workstation and server issues.
  • Provide CMMI Level 3 Management Plans and documentation. Provide schedules, audit materials, training decks, and CMMI Facilitation.
  • Configure system security complying with USCYBERCOM.
  • Administer organizational units in Active Directory.
  • Support database troubleshooting for production systems.
  • Create and maintain Group Policy Objects.
  • Initiate daily system interfaces or as scheduled.
Requirements:
  • Bachelor's Degree
  • Cloud+ or SSCP certification
  • 5 years of experience
  • US Citizen with Active Secret clearance


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