IT Support Specialist

4 days ago


Kittery Point, Maine, United States CompQsoft Full time

CompQsoft Inc. is seeking a skilled Technical Support Specialist to augment our SUBMEPP team at Portsmouth NH. As a key member of our IT team, you will provide advanced Help Desk and operational support for IT systems, including monitoring, incident response, maintenance, patching, and compliance on the NIPRNet. Your responsibilities will include implementing, configuring, and optimizing IT systems such as MS Access legacy applications, SMMIS, Ebusiness solutions suite, iForecast, SharePoint, Windchill, and MSWP on the NIPRNet network in a Government provided environment. You will also evaluate and determine computing resource requirements. Key responsibilities include:

* Providing Tier 3 level IT support and help desk ticket resolution
* Analyzing and resolving help desk tickets
* Meeting Service / Support Level Requirements
* Providing CM support and testing, deploying, and maintaining all approved software
* Following all change management and engineering review processes to avoid system outages and downtime
* Ensuring changes are completed in accordance with project schedules
* Documenting escalated tickets using the ticket tracking system
* Coordinating with Government and contractor personnel on system redesigns and change implementations
* Identifying, troubleshooting, remediating, documenting, and performing AARs for all system of system function outages
* Monitoring system logs, automated systems, and opened tickets for IT system outages; initiating incident response procedures; and taking corrective actions as necessary
* Supporting back-up and restoration services
* Implementing DoD security enhancements to include PKI authentication methods
* Requesting, installing, and tracking expiration of all DoD certificates on IT systems
* Coordinating with Tier 1 and Tier 2 for system, development, and software changes impacting end user support
* Addressing workstation and server issues

Certifications: Cloud+ or SSCP or CompTIA SEC+
Experience: 5 years IT Level/Sensitivity Designation: IT-II (T3)
Clearance: US Citizen with SECRET



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