Technical Support Specialist
16 hours ago
CompQsoft Inc. is seeking a skilled Technical Support Specialist to join our team at Portsmouth NH.
The successful candidate will provide advanced Help Desk and operational support for IT systems, including monitoring, incident response, maintenance, patching, and compliance on the NIPRNet network. They will also be responsible for implementing, configuring, and optimizing IT systems such as MS Access legacy applications, SMMIS, Ebusiness solutions suite, iForecast, SharePoint, Windchill, and MSWP on the NIPRNet network in a Government provided environment.
Key Responsibilities:- Provide Tier 3 level IT support and help desk ticket resolution.
- Analyze and resolve help desk tickets.
- Meet Service / Support Level Requirements.
- Provide CM support and test, deploy, and maintain all approved software. Apply STIGs, updates, and patches.
- Follow all change management and engineering review processes to avoid system outages and downtime.
- Ensure changes are completed IAW project schedules.
- Document escalated tickets using the ticket tracking system.
- Coordinate with Government and contractor personnel on system redesigns and change implementations.
- Identify, troubleshoot, remediate, document, and perform AARs for all system of system function outages.
- Monitor system logs, automated systems, and opened tickets for IT system outages; initiate incident response procedures;
- Support backup and restoration services.
- Implement DoD security enhancements to include PKI authentication methods.
- Request, install, and track expiration of all DoD certificates on IT systems.
- Coordinate with Tier 1 and Tier 2 for system, development, and software changes impacting end user support.
- Address workstation and server issues.
Cloud+ or SSCP or CompTIA SEC+
Sensitivity Designation:IT-II (T3)
Clearance:US Citizen with SECRET
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