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Help Desk Specialist

2 months ago

Kittery Point, Maine, United States CompQsoft Full time
Job Title: Help Desk Tier 3 Support

CompQsoft is seeking a highly skilled Help Desk Tier 3 Support professional to join our team. As a key member of our IT support team, you will provide advanced technical support and operational assistance for our IT systems.

Key Responsibilities:
  • Provide Tier 3 level IT support, help desk ticket resolution, and meet service level requirements.
  • Implement, configure, and optimize all IT systems, including MS Access legacy applications, SMMIS, Ebusiness solutions suite, iForecast, SharePoint, Windchill, and MSWP.
  • Evaluate and determine computing resource requirements for ongoing and future projects.
  • Coordinate with Tier 1 and Tier 2 for all system, development, and software changes impacting end user support.
  • Address workstation and server issues, and provide CMMI Level 3 Management Plans and update existing CMMI documentation.
  • Administer and maintain organizational units in Active Directory and manage user security with group policies.
  • Support database related troubleshooting and problem resolution for production systems.
  • Document escalated tickets using the ticket tracking system.
  • Coordinate with Government and contractor personnel on system redesigns and change implementations.
  • Monitor system logs, automated systems, and open tickets for system outages and incidents.
  • Initiate incident response procedures and take corrective actions.
  • Support backup and restoration services, and implement DoD security enhancements to include PKI authentication methods.
Requirements:
  • Associate Degree
  • CND or GICSP certification
  • 5 years of experience
  • US Citizen with Active Secret clearance