Technical Support Analyst

1 week ago


Kittery Point, Maine, United States H2 Performance Consulting Corporation Full time
Job Overview

H2 Performance Consulting Corporation is committed to fostering a diverse workforce and is an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

We are currently seeking a Mid-Level Help Desk Support Specialist to provide comprehensive support for the Naval Sea Logistics Center (NAVSEALOGCEN). This role is crucial in ensuring effective customer service for our designated applications.

Key Responsibilities:

  • Delivering assistance via phone and email to relevant user groups.
  • Providing Tier 1, 2, and 3 support to troubleshoot and resolve technical issues related to applications or customer inquiries.
  • Administering workstation support.
  • Creating and maintaining system documentation, online help resources, task-oriented guides, and reference materials.

Required Education:

- High School Diploma or equivalent.

- A minimum of three (3) years of experience in delivering Tier 1 and 2 help desk support to non-IT users.

Required Qualifications / Certifications:

- IAT II certification (e.g., Security+ CE; CySA+; GICSP; GSEC; SSCP; CND; or CCNA Security).

Clearance Requirements:

- Must possess an active Secret security clearance at the time of application.

Qualified candidates are encouraged to submit their resumes through the career section of our company website. All resumes will be reviewed promptly, and candidates selected for further consideration will be contacted accordingly.



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