Mid-Level IT Support Specialist
1 week ago
Enterprise Horizon Consulting Group is seeking a skilled Mid-Level Computer User Support Specialist to join our team. As a key member of our IT support team, you will provide top-notch technical assistance to our clients, ensuring seamless operations and exceptional customer satisfaction.
Key Responsibilities
- Provide Tier 1 and 2 help desk support for non-IT users, assisting with application issues and troubleshooting.
- Collaborate with the IT team to resolve complex technical issues and implement effective solutions.
- Develop and maintain a deep understanding of our clients' systems and applications to provide expert support.
- Communicate effectively with clients, stakeholders, and team members to ensure seamless support and issue resolution.
Requirements
- Active Secret Clearance is required for this position.
- IAT II certification (Security+ or other qualifying certification) is necessary to meet the DOD IAT II guideline.
- Must be able to work on-site in Kittery, ME.
- A minimum of three (3) years of experience in a related IT job, including providing help desk support and troubleshooting.
- Navy IT project experience is highly desirable.
What We Offer
We provide a competitive salary, a range of benefits, including medical, dental, vision, life insurance, simple IRA with company match, federal holidays, vacation time, and sick leave. Additionally, we offer a $500 referral bonus for successful referrals.
Enterprise Horizon Consulting Group is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate against any employee or applicant based on race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, ancestry, age, physical or mental disability, or protected veteran status.
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