Processing Support Specialist, Asset Management

2 weeks ago

Tucson, Arizona, United States UNS Energy Corporation Full time
About UNS Energy Corporation

UNS Energy Corporation is a leading energy company that provides safe, reliable, and affordable electric and gas service to nearly 700,000 customers in Arizona. Our company is committed to improving quality of life in the communities we serve, and we're building a cleaner, greener grid with more wind and solar power than ever before.

Job Description - Transaction Processing Specialist, Asset Management

This role is part of our Asset Management Department, which is responsible for processing transaction documents of a specialized nature according to established departmental procedures and guidelines. The successful candidate will perform general clerical work as required, including gathering, researching, and verifying information, preparing and processing transaction documents, and coordinating processing activities with other units, departments, or outside agencies.

Key Responsibilities
  • Gather, research, and verify information and prepare and process transaction documents through the assigned department's established administrative systems and guidelines.
  • Coordinate processing activities with other units, departments, or outside agencies as needed to complete transactions.
  • Track transactions as they progress through the system, follow up on targeted completion dates, and investigate incomplete transactions.
  • Respond to oral and written customer and vendor inquiries about transaction processing guidelines and the status of specific transactions.
  • Establish, post, balance, and maintain manual and automated record-keeping systems.
  • Provide support and backup to mailroom personnel.
  • Perform assigned work in a safe and efficient manner in accordance with company practices and procedures.
Requirements
  • Minimum two years' experience in a customer service or office support position, or in the utility business.
  • Must have experience in a high-paced, structured environment.
  • Must have computer proficiency (intermediate MS office skills, i.e., Outlook, Excel, and Word).
  • Must be able to communicate effectively, both verbally and in writing, with company personnel and customers.
  • Must possess a high school diploma or GED equivalent.
  • Must possess basic math and computer skills.
  • Ability to successfully manage difficult customer conversations, using empathy and effective listening skills.
  • Ability to demonstrate problem-solving and decision-making skills.
  • Ability to work both independently and as part of a team.
  • Ability to work harmoniously with fellow workers.
Knowledge, Skills, and Abilities
  • Departmental or program-related terminology, programs, and procedures.
  • Office practices and procedures.
  • Business English, punctuation, grammar, and spelling.
  • Manual and automated records management practices.
  • Computer software, including MS Word, Excel, Outlook, and PowerPoint.
  • Record-keeping principles and practices.
  • Operating a variety of office machines, including copiers, scanners, and personal computers.
  • Effectively communicating both orally and in writing.
  • Interacting with customers and vendors and providing customer service.
  • Accurately posting and maintaining specialized files and documentation in manual and automated systems.
  • Identifying and completing specific actions required to complete a transaction and provide service.
  • Performing basic arithmetic calculations.

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