Director of Strategic Partnerships
4 weeks ago
EAB is a leading education technology company that partners with institutions to drive transformative change through data-driven insights and best-in-class capabilities. Our mission is to make education smarter and our communities stronger.
Seramount, part of EAB, is a strategic business dedicated to advancing diversity, equity, and inclusion (DEI) in the workplace. We serve forward-thinking organizations with integrated tools that provide a strategic and holistic map for setting new standards for workplace culture.
As a Director, Relationship Management, you will be responsible for strengthening and directing executive member relationships, promoting partner utilization and engagement, and driving revenue growth through retention and upsell efforts. You will meet with executives at partner organizations to understand their needs and challenges with membership, partner to problem solve, and paint a vision for continued membership and growth opportunity.
This role may be based in EAB's Washington, DC office; Richmond, VA office; or is open to remote work within the continental U.S. Preference will be given to candidates in the New York City/Tri-State metro area. This position will work during business hours in the Eastern Time Zone.
Key Responsibilities- Develop deep knowledge of major players in the corporate DEI industry
- Develop strong knowledge of Seramount offerings (across Diversity Best Practices, consulting, events, etc.)
- Increase knowledge of diversity, equity, and inclusion by attending member conferences/events, reading research reports, and participating in advisory/consulting calls with partners
- Serve as the voice of the market, sharing learnings to inform product and services
- Serve as the voice of the partner, reporting back to other internal key stakeholders
- Share member intelligence with key internal stakeholders to foster a more collaborative and connected service approach
- Use consultative selling skills to determine the needs of our partners and how we can best help them meet their objectives
- Collect, review, and understand member strategic plan; deep knowledge of priorities at organizational level
- Develop knowledge of partners' contracting processes, budget cycles, and decision-making processes and players
- Understand partner internal politics and key stakeholders
- Understand partner financial situation and incorporate into renewal & upsell strategy
- Bachelor's degree
- Proven record of professional success
- Ability to communicate effectively with senior executives, both spoken and written
- Willingness to travel up to 30%
- Valid U.S. driver's license
- Minimum of 6 - 8+ years' post-undergraduate experience encompassing at least three of the following: client or account management experience, consulting or service delivery experience, presentation and facilitation experience, leadership experience
- Analytical thinking skills and ability to manage processes, projects, and operations
- Experience building relationships internally and externally; ability to collaborate effectively and manage multiple clients
- Proven negotiation skills with the ability to deliver results, meet goals and deadlines, and accountability to meet monthly, quarterly, and annual financial goals
- Proven experience managing multiple competing priorities to deliver successful outcomes
- Ability to successfully overcome challenges or obstacles
- Strong presentation skills
- Experience developing personal organization tactics to meet business goals
- Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise
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