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Administrative Officer/Management Support Specialist
2 months ago
About IT Concepts
Founded in 2003, IT Concepts is driven by core values that emphasize customer-centricity, teamwork, innovation, and integrity. Our culture fosters collaboration and encourages continuous learning and improvement, allowing us to deliver effective solutions that make a positive impact in our communities. As we expand our support for government clients, we are eager to welcome motivated and innovative individuals to our dedicated team.
Position Overview
IT Concepts is seeking a mid-level Administrative Officer to provide essential support to our clients. The selected candidate will be responsible for the following duties:
- Facilitate tasking responses to ensure that governance policies and perspectives are thoroughly coordinated and accurately represented.
- Engage in daily feedback tracking from client audiences to assess their experience.
- Handle customer service responsibilities, including email correspondence and addressing client feedback appropriately.
- Resolve discrepancies related to products and services based on online feedback.
- Develop user stories and features informed by client feedback collected through JIRA, maintaining this information in Redmine.
- Establish and monitor metrics regarding feedback status.
- 4-8 years of relevant experience.
- Bachelor's Degree is preferred.
- Experience in a Help Desk or Technical Support environment, particularly with Intelligence Community or Department of Defense clients.
- Proven ability to deliver user-based training for products and services.
- Experience in managing and evaluating application feedback.
- Strong data gathering and analytical skills.
- Familiarity with Microsoft SharePoint.
- Experience with Redmine and JIRA applications.
- Experience with Microsoft SharePoint, Redmine, or JIRA.
- Must possess an active TS/SCI clearance at the time of hire and be willing to obtain a CI Polygraph.
Company Culture
At IT Concepts, we believe in achieving success through collaboration and building trust for future challenges. As a valued team member, you will have the opportunity to explore diverse technology and business career paths while supporting our nation. We pride ourselves on fostering an environment characterized by teamwork, dedication, and excellence.
We hold multiple ISO certifications and CMMI ratings, reflecting our commitment to quality and continuous improvement.
Industry Recognition
We have been recognized as one of the fastest-growing private companies and have received various awards for our workplace culture and commitment to diversity.
Employee Benefits
We offer competitive benefits, including Paid Time Off, Medical, Dental, and Vision Insurance, as well as a 401(k) plan with company matching. We invest in our employees through education reimbursement for certifications and professional development opportunities.
At IT Concepts, we strive to create a positive work environment where creativity and innovation thrive. We host various activities and events to foster team spirit and community engagement.
Commitment to Diversity
IT Concepts is an Affirmative Action/Equal Opportunity employer. We are dedicated to fostering an inclusive workplace where all employees are treated with dignity and respect. We encourage protected veterans to self-identify during the application process, ensuring confidentiality and compliance with applicable laws.
