Help Desk Support Specialist
2 days ago
About the Role:
We are seeking a highly skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.
Key Responsibilities:
• Provide technical support and assistance to clients and internal teams via phone, email, and in-person
• Troubleshoot and resolve technical issues related to desktop, laptop, and mobile devices
• Install and configure software and hardware
• Perform routine maintenance tasks to ensure smooth operation of systems
• Collaborate with internal teams to resolve technical issues and improve processes
Requirements:
• 12+ months of experience in a help desk or technical support role
• Basic knowledge of networking concepts, including DHCP, DNS, and VPN
• Familiarity with Active Directory and group policies
• Experience with desktop and network security, including encryption and VPN
• Ability to understand and make changes to group policies and login scripts
• Basic PC BIOS setup and imaging techniques using Ghost or other like products
• Operating system installation and configuration
• Desktop application installation
• Asset and inventory tracking skills
Certifications:
A+ certification
Microsoft Certified Systems Engineer (M.C.S.E.)
Microsoft Certified System Administrator (MCSA)
Microsoft Certified Professional (MCP) in Windows 7 and Windows 10
Microsoft Certified Desktop Support Technician (MSDST)
About Us:
West Advanced Technologies, Inc. is a leading provider of IT services and solutions to government agencies. With 22 years of experience, we have established ourselves as a trusted partner in the industry. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients.
Why Join Us:
• Opportunity to work with a leading provider of IT services and solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Competitive compensation and benefits package
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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