Help Desk Support Specialist

2 days ago


Elk Grove, California, United States West Advanced Technologies Full time
Job Title: Help Desk Support Specialist

About the Role:

We are seeking a highly skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.

Key Responsibilities:

• Provide technical support and assistance to clients and internal teams via phone, email, and in-person

• Troubleshoot and resolve technical issues related to desktop, laptop, and mobile devices

• Install and configure software and hardware

• Perform routine maintenance tasks to ensure smooth operation of systems

• Collaborate with internal teams to resolve technical issues and improve processes

Requirements:

• 12+ months of experience in a help desk or technical support role

• Basic knowledge of networking concepts, including DHCP, DNS, and VPN

• Familiarity with Active Directory and group policies

• Experience with desktop and network security, including encryption and VPN

• Ability to understand and make changes to group policies and login scripts

• Basic PC BIOS setup and imaging techniques using Ghost or other like products

• Operating system installation and configuration

• Desktop application installation

• Asset and inventory tracking skills

Certifications:

A+ certification

Microsoft Certified Systems Engineer (M.C.S.E.)

Microsoft Certified System Administrator (MCSA)

Microsoft Certified Professional (MCP) in Windows 7 and Windows 10

Microsoft Certified Desktop Support Technician (MSDST)

About Us:

West Advanced Technologies, Inc. is a leading provider of IT services and solutions to government agencies. With 22 years of experience, we have established ourselves as a trusted partner in the industry. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients.

Why Join Us:

• Opportunity to work with a leading provider of IT services and solutions

• Collaborative and dynamic work environment

• Professional development and growth opportunities

• Competitive compensation and benefits package

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].

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