Help Desk Support Service Specialist
22 hours ago
Link Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team in support of the US Army's Presidio of Monterey Network Enterprise Center in Monterey, CA.
Job Summary:We are looking for a technical expert to provide Tier II concierge-like support to users by email, Microsoft Teams, phone, or walk-in issues. The ideal candidate will have a strong background in IT service management, computer science, or a related field, with a minimum of 8 years of experience in a Help Desk/Service Desk environment.
Key Responsibilities:- Provide technical support and user education while conducting troubleshooting, diagnostics, and user account management.
- Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support.
- Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms.
- Install computer hardware and software, including patches, and updates while ensuring user functionality and network security.
- Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.
- Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials.
- Must be a US Citizen.
- Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate).
- IAT Level II Certification (Meet DoD 8570/DoD 8140: CompTIA Security+ CE equivalent or higher).
- Must have at least eight (8+) years of IT experience, preferably within a Help Desk/Service Desk environment.
- Baseline Certification is required within 6 months of hire.
- Active secret clearance.
- BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field.
- Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint.
- Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
- Experience working in a Department of Defense (DoD) environment.
- Experience with Knowledge Management or process creation.
- Experience providing quality service and support for mission-critical systems and VIP end users.
- Excellent communication skills (written and oral) and interpersonal skills.
- Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
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