Help Desk Support Service Specialist

22 hours ago

Garden Grove, California, United States Link Solutions Full time
Job Title: Help Desk Support Service Specialist

Link Solutions, Inc. is seeking a highly skilled Help Desk Support Service Specialist to join our team in support of the US Army's Presidio of Monterey Network Enterprise Center in Monterey, CA.

Job Summary:

We are looking for a technical expert to provide Tier II concierge-like support to users by email, Microsoft Teams, phone, or walk-in issues. The ideal candidate will have a strong background in IT service management, computer science, or a related field, with a minimum of 8 years of experience in a Help Desk/Service Desk environment.

Key Responsibilities:
  • Provide technical support and user education while conducting troubleshooting, diagnostics, and user account management.
  • Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support.
  • Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms.
  • Install computer hardware and software, including patches, and updates while ensuring user functionality and network security.
  • Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.
  • Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials.
Requirements:
  • Must be a US Citizen.
  • Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate).
  • IAT Level II Certification (Meet DoD 8570/DoD 8140: CompTIA Security+ CE equivalent or higher).
  • Must have at least eight (8+) years of IT experience, preferably within a Help Desk/Service Desk environment.
  • Baseline Certification is required within 6 months of hire.
Preferred Qualifications:
  • Active secret clearance.
  • BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field.
  • Microsoft environment certificate for Windows 10, Windows 11, or MS 365 Endpoint.
  • Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
  • Experience working in a Department of Defense (DoD) environment.
  • Experience with Knowledge Management or process creation.
  • Experience providing quality service and support for mission-critical systems and VIP end users.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
What We Offer:

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

  • Help Desk Support Specialist

    2 weeks ago

    Elk Grove, California, United States West Advanced Technologies Full time

    Job Title: Help Desk Support SpecialistAbout the Role:We are seeking a skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive...

  • Help Desk Support Specialist

    2 days ago

    Elk Grove, California, United States West Advanced Technologies Full time

    Job Title: Help Desk Support SpecialistAbout the Role:We are seeking a highly skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:• Provide technical support...

  • Help Desk Support Specialist

    4 weeks ago

    Elk Grove, California, United States West Advanced Technologies Full time

    Help Desk Support Specialist**Job Summary:**We are seeking a skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc.**Key Responsibilities:*** Provide technical support for desktop, laptop, and mobile devices* Troubleshoot and resolve hardware and software issues* Install and configure operating systems and applications*...

  • Help Desk Support Specialist

    3 weeks ago

    Elk Grove, California, United States West Advanced Technologies Full time

    Job Title: Help Desk Support SpecialistWe are seeking a skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. The successful candidate will provide technical support to our clients, resolving issues related to desktop, laptop, and mobile devices.Key Responsibilities:Provide technical support via phone, email, or...

  • Behavioral Support Specialist

    2 weeks ago

    Garden Grove, California, United States Maxim Healthcare Service Full time

    Job Title: Behavioral Support SpecialistMaxim Healthcare Services is seeking a dedicated and compassionate Behavioral Support Specialist to join our team. As a Behavioral Support Specialist, you will work one-on-one with children with developmental delays, challenging behaviors, and Autism, providing individualized support and interventions to help them...

  • IT Support Specialist

    4 weeks ago

    Garden Grove, California, United States Titanium Healthcare Full time

    Job Title: IT Help Desk AssociateAt Titanium Healthcare, we are seeking a highly skilled and customer-focused IT Help Desk Associate to join our growing IT team. As a key member of our team, you will provide first-level technical support, troubleshoot hardware and software issues, and ensure the smooth operation of our IT services and infrastructure.Key...

  • Front Desk Supervisor

    10 hours ago

    Garden Grove, California, United States Sonesta International Hotels Full time

    Job Description SummaryThe Front Desk Supervisor is responsible for delivering exceptional results that contribute to the success of the hotel by achieving performance objectives covering the front desk and serving as the lead Front Desk support for the Operations Manager.The primary focus of this role is training, supervising, and scheduling the front desk...

  • Community Support Specialist

    2 days ago

    Garden Grove, California, United States Wyndy LLC Full time

    The Community Support Specialist at Wyndy LLC plays a vital role in fostering a positive and inclusive community environment. This involves promoting independent living, connecting individuals with necessary resources and services, and collaborating with various professionals and organizations to ensure the well-being and overall satisfaction of community...

  • Help Desk Support Specialist

    3 weeks ago

    Elk Grove, California, United States Red Oak Technologies Full time

    Helpdesk AnalystLocated onsite in Elk Grove, CA (5 Days / Week ONSITE)We are seeking a long-term contract opportunity with the potential to go PERM with one of the largest Fortune 500 firms in the world.Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.Key Responsibilities:Technical Support: 2+ years of experience...

  • Help Desk Support Specialist

    2 weeks ago

    Elk Grove, California, United States Red Oak Technologies Full time

    Helpdesk AnalystLocated onsite in Elk Grove, CA (5 Days / Week ONSITE)Long-term contract opportunity with the potential to go PERM with one of the largest Fortune 500 firms in the world.Standard working hours, M-F, 8 hours a day supporting PST. Phone, email, and chat support.Key Responsibilities:Technical Support: 2+ years of experience requiredMac OS X: 2-5...

  • Front Desk Supervisor

    6 days ago

    Garden Grove, California, United States Sonesta International Hotels Full time

    Job Title: Front Desk SupervisorAt Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and leading a team of front desk staff.Key Responsibilities:Supervise...

  • Community Support Specialist

    7 hours ago

    Garden Grove, California, United States Wyndy LLC Full time

    Community Support SpecialistThe Community Support Specialist at Wyndy LLC plays a vital role in fostering a positive and inclusive community environment. This involves promoting independent living, connecting individuals with necessary resources and services, and collaborating with various professionals and organizations to ensure the well-being and overall...

  • Front Desk Supervisor

    1 day ago

    Garden Grove, California, United States Sonesta International Hotels Full time

    Job Title: Front Desk SupervisorAt Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and providing leadership to our front desk staff.Key...

  • Front Desk Representative

    3 weeks ago

    Garden Grove, California, United States Great Wolf Resorts Full time

    Front Desk AgentAt Great Wolf Resorts, we're looking for a skilled Front Desk Agent to join our team. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive.Key Responsibilities:Welcome guests and provide exceptional customer serviceRegister guests and assign...

  • Front Desk Representative

    3 weeks ago

    Garden Grove, California, United States Great Wolf Resorts Full time

    Front Desk AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Welcome guests and provide a seamless...

  • Administrative Support Specialist

    1 month ago

    Garden Grove, California, United States Canteen Full time

    Join Our Team as an Administrative Support Specialist We are currently seeking a dedicated Administrative Support Specialist to provide essential clerical and administrative assistance. This role is crucial in ensuring smooth operations within our organization. Key Responsibilities: Manage incoming and outgoing communications, directing calls and inquiries...

  • Administrative Support Specialist

    1 month ago

    Garden Grove, California, United States Canteen Full time

    Join Our Team as an Administrative Support Specialist We are currently seeking a dedicated Administrative Support Specialist to provide essential clerical and administrative assistance. Key Responsibilities: Manage incoming calls and direct them appropriately. Utilize office equipment efficiently. Prepare and organize outgoing mail; handle sorting and...

  • Front Desk Representative

    3 weeks ago

    Garden Grove, California, United States Great Wolf Lodge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Lodge. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesWelcome guests and provide exceptional customer serviceRegister...

  • Administrative Assistant

    4 weeks ago

    Garden Grove, California, United States World Relief Full time

    Job Title: Front Desk Administrative AssistantWe are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to provide administrative and clerical support to our team at World Relief Southern California. As a key member of our team, you will be responsible for providing exceptional customer service, managing front desk operations,...

  • Front Desk Representative

    17 hours ago

    Garden Grove, California, United States Great Wolf Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesWelcome guests and provide a seamless check-in and check-out...