Technical Support Specialist
2 days ago
We are seeking a highly skilled Technical Support Advisor to join our team at Apple. As a Technical Support Advisor, you will be the first point of contact for our customers, providing world-class problem-solving and customer support via phone or chat.
Key Responsibilities- Provide technical support and guidance to customers via phone or chat
- Use technical expertise and creativity to resolve complex technical and non-technical issues
- Communicate effectively with customers, both verbally and in writing
- Document customer interactions and resolve issues in a timely and efficient manner
- Work collaboratively with other teams to resolve complex issues and improve customer satisfaction
- Able to read, write, and speak fluently in English
- Aptitude for building technical problem-solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings, testings, and certifications required for this role
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. CST, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Passion for customer service and ownership of the customer experience
- Experience supporting customers in person or via phone, email, or chat
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Able to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
At Apple, we believe that our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We're committed to inclusion and diversity, and we take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
What We Offer- Competitive pay and benefits
- Eligibility to participate in our company stock plan
- Time off and employee discount
- Dedicated resources to support your ongoing growth and career development
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