Technical Support Analyst
2 days ago
Location: Elk Grove, CA / Sacramento, CA
Contract Duration: 12+ months
Required Experience:
- Fundamental understanding of networking principles, including DHCP, DNS, printer management, and VPN configurations.
- Basic familiarity with Active Directory functionalities.
- Proficient in the setup and management of desktop, laptop, and mobile user devices.
- Awareness of desktop and network security measures, such as encryption and VPN protocols.
- Capability to interpret and modify group policies and login scripts.
- Basic skills in PC BIOS configuration.
- Experience with imaging techniques using software like Ghost or similar tools.
- Competence in operating system installation and configuration.
- Skills in installing desktop applications.
- Proficient in asset management and inventory tracking.
Certifications that may be necessary:
- A+ Certification
- Microsoft Certified Systems Engineer (M.C.S.E.)
- Microsoft Certified System Administrator (MCSA)
- Microsoft Certified Professional (MCP) in Windows 7 and Windows 10
- Microsoft Certified Desktop Support Technician (MSDST)
Regards,
Naresh Damagalla
Company: West Advanced Technologies, Inc
Serving government agencies for over 22 years
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