Help Desk Support Specialist

3 days ago


Elk Grove, California, United States West Advanced Technologies Full time
Help Desk Support Specialist

**Job Summary:**

We are seeking a skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc.

**Key Responsibilities:**

* Provide technical support for desktop, laptop, and mobile devices
* Troubleshoot and resolve hardware and software issues
* Install and configure operating systems and applications
* Manage network security and access control
* Collaborate with team members to resolve complex technical issues

**Requirements:**

* 12+ months of experience in technical support
* Basic knowledge of networking concepts and Active Directory
* Familiarity with desktop and network security
* Ability to understand and implement group policies and login scripts
* Experience with imaging techniques and operating system installation
* Basic PC BIOS setup and asset tracking skills

**Certifications:**

* A+ certification
* Microsoft Certified Systems Engineer (M.C.S.E.)
* Microsoft Certified System Administrator (MCSA)
* Microsoft Certified Professional (MCP) in Windows 7 and Windows 10
* Microsoft Certified Desktop Support Technician (MSDST)

**About Us:**

West Advanced Technologies, Inc. is a leading provider of IT services to government agencies. With 22 years of experience, we have established ourselves as a trusted partner in delivering high-quality technical solutions.

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