Customer Service Liaison
21 hours ago
About the Role:
Tetra Tech is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Customer Interaction: Handle incoming and outgoing calls, emails, and chats professionally and courteously, providing accurate information about services and company policies.
- Issue Resolution: Resolve customer inquiries, issues, concerns, or complaints in a timely and efficient manner, escalating complex or unresolved issues to the appropriate department or supervisors.
- Documentation: Accurately document customer interactions and transactions in our software system, maintaining detailed and organized records of customer inquiries, comments, and complaints.
- Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience, sharing customer feedback and insights with management to improve processes and services.
- Continuous Improvement: Stay informed on company policies and procedures, industry trends, and best practices, suggesting improvements to enhance customer service processes and procedures.
Requirements:
- Education: High School Diploma or equivalent, with an associate's or bachelor's degree preferred.
- Experience: Previous customer service experience is preferred, with experience in a call center environment an advantage.
- Skills: Strong organizational skills, time management skills, and ability to multitask, excellent verbal and written communication skills, strong problem-solving and conflict-resolution abilities, and proficiency in call center software and technology.
About Tetra Tech:
Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. We are committed to creating a diverse environment and are proud to be an Equal Opportunity Employer.
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