Bilingual Client Engagement Specialist

2 weeks ago


Oklahoma City, Oklahoma, United States TEKsystems Full time
Job Overview

Position Summary:

We are seeking enthusiastic bilingual professionals to engage, assess, and qualify potential clients. The role requires prompt responses to new inquiries through various communication channels, including phone, text, and email, with the primary objective of connecting clients with legal representatives.

Key Responsibilities:

  • Conduct a majority of outbound calls to identified leads.
  • Ensure a response time of less than 2 minutes for new inquiries.
  • Build and maintain rapport with clients, aiming for a minimum close rate of 30%.
  • Work towards achieving an 85% contact rate on all inquiries.
  • Accurately summarize details verbally during client interactions.

Essential Skills:

  • Customer service expertise
  • Experience in call center environments
  • Bilingual proficiency
  • Data entry capabilities
  • Outbound sales experience
  • Proficiency in Microsoft Office

Preferred Qualifications:

A high school diploma, GED, or equivalent is required. Previous experience in sales is advantageous. Candidates must be available for 8-hour shifts (7-4, 9-6, or 11-8) during operational hours, including weekends. The ability to multitask across various platforms and a strong command of technology are essential. A passion for thriving in a dynamic work environment is highly valued.

Experience Level:

Expert Level

About TEKsystems:

We are partners in transformation, assisting clients in realizing innovative ideas and solutions to navigate a new landscape of opportunities. With a workforce of 80,000, we collaborate with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we engage with forward-thinking leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.

Equal Opportunity Employer:

TEKsystems is committed to creating a diverse environment and is proud to be an equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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