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Implementation Specialist I: Client Engagement and Support

2 months ago

Oklahoma City, Oklahoma, United States Global Payments Full time
Job Summary

We are seeking an Implementation Specialist I to join our team at Global Payments. As an Implementation Specialist I, you will be responsible for driving client engagement and providing exceptional support to our clients. This is an exciting opportunity to work with a dynamic team and make a meaningful impact on our clients' experiences.

Key Responsibilities
  • Client Engagement: Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Payroll Operations: Provide expert support and guidance to clients on the Heartland Payroll System, ensuring accurate account build and payroll processing.
  • Client Services: Assist clients in navigating and learning technical aspects and self-service options, providing exceptional support and ensuring a seamless experience.
  • Compliance and Regulatory Procedures: Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.
  • Internal and External Partnerships: Build strong relationships with internal and external partners to achieve top-notch client experience and client retention.
  • Communication and Representation: Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally.
Requirements
  • Education: High school diploma or equivalent
  • Experience: 1+ years experience in technology, customer-facing role or sales
  • Technical Aptitude: Computer literate with strong technical aptitude and a drive to learn
  • Account Management: Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities
  • Client-Centric Mentality: Demonstrates client-centric mentality with empathy, care and high engagement attitude
  • Entrepreneurially-Spirited Work Environment: Ability to successfully operate in an entrepreneurially-spirited work environment
  • Analytical and Problem-Solving Skills: Analytical, problem-solving and critical thinking skills and comfortable making quality decisions
  • Communication and Interpersonal Skills: Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent
  • Personal Accountability: High personal accountability to meet team and individual metrics
  • Organizational and Follow-Up Skills: Outstanding organizational and follow-up skills
  • Additional Requirements: 2+ years experience in Operations, Sales Support or client-facing position
Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.