Front-Line Support Specialist

3 weeks ago

Seattle, Washington, United States Africatown Community Land Trust Full time
About the Position

The Africatown Community Land Trust is seeking a highly motivated and compassionate Advocate to join our team at the Benu Community Home. As a key member of our staff, you will play a critical role in providing front-line support and resources to community members.

Key Responsibilities
  • Coordinate with internal and external social service partners to meet the needs of community members
  • Model interpersonal and living skills to support community members
  • Assist with daily living tasks, such as meal prep, cleaning, and laundry
  • Learn and support safety and compliance guidelines
  • Provide crisis intervention and advocacy to participants
  • Maintain a safe and comfortable living environment
  • Work collaboratively with colleagues and independently without direct supervision
Client Intake, Assessment, and Advocacy
  • Admit new community members through the intake evaluation and assessment process
  • Review and record notes and information in HMIS and other required databases
  • Contribute to maintaining client records and updating information on an ongoing basis
  • Review policies and procedures with community member residents as needed
  • Maintain accurate community member residents count throughout work shifts
  • Complete frequent scheduled floor checks throughout work shifts
  • Engage outside professionals, such as mental health professionals and medical staff
  • Assist with coordinating errands and medical appointments
Front Lobby Concierge Duties
  • Manage front desk and building security, including welcoming new community members and visitors
  • Perform routine walk-throughs of the building to engage with clients and ensure safety
  • Process messages and maintain accurate client tracking records
  • Answer phones and assist with reception duties as needed
  • Assist outside vendors with serving meals and assist participants as they move into or out of the building
Supervision of Volunteers
  • Supervise volunteers on shift and work with off-site volunteers providing advice and support
  • Attend staff meetings, workshops, and in-service classes as provided
  • Maintain accurate record of hours worked and turn in timesheets on schedule
  • Contribute to a positive, team-oriented work environment
  • Assist with client and program laundry as needed
  • Maintain cleanliness and order at the front desk and lobby area
  • Inform supervisors of facilities and client-related issues
Working Environment

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint, and other materials used in building maintenance.

Working conditions may include interruptions, interactions with persons who have experienced trauma, short-tempered individuals, and exposure to computer CRTs.

Physical and Mental Acuity Demands
  • Able to hear telephone rings, phone conversations, doorbells, emergency alarms, and face-to-face conversation
  • Able to speak clearly in person and on the telephone
  • Able to write legibly
  • Vision that enables a person to read normal size print and handwritten notes; and distance and peripheral vision that enables a person to monitor large spaces and identify concerns that require staff response
  • Mobility/dexterity of hands/arms to enable keying into locked areas as well as using a computer and other office equipment
  • Able to sit for sustained periods
  • Able to walk the entire building and ascend and descend stairs quickly to move from one floor to another in order to respond to emergencies
  • Ability to lift, move, and/or carry up to 40 pounds
  • Able to make independent decisions and apply sound judgment in performing job duties
Minimum Qualifications
  • One year of experience working with people experiencing houselessness
  • High School Completion or equivalent
  • Foundational knowledge and/or experience working with people with mental health issues and/or substance use disorder
  • Knowledge of trauma-informed care and intersectionality with systems of oppression - specifically racism
  • Knowledge and experience with crisis intervention and de-escalation techniques
  • Knowledge of harm reduction program model
  • Ability to work within the mission, goals, and objectives of Benu Community Home
  • Ability to commit to developing and safekeeping a workplace that values and supports a culturally responsive learning and growth environment
  • Ability to contribute to a work environment that fosters respect, teamwork, and excellence
Desired Qualifications
  1. College-level classes toward a degree in Social Service
  2. Previous work experience in programs that work with high-needs participants
  3. CPR/First Aid training

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