PetSmart Customer Engagement Manager
7 days ago
At PetSmart, we're passionate about creating a welcoming environment for pets and their owners. As a Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, providing an exceptional shopping experience for our customers.
About Your RoleAs a key member of our Department Management team, you'll be responsible for leading a team of retail and pet care associates in creating a safe, clean, and fun environment for our pets and pet parents. Your focus will be on:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.
- Associate Leadership: You'll help lead a team of passionate associates who are dedicated to providing exceptional customer service.
- Overall Retail Initiatives: You'll work closely with our leaders to ensure a safe and fun environment in our stores, providing extensive knowledge of pet solutions and building connections with pet parents.
At PetSmart, we're committed to helping our associates grow and develop their careers. As a Customer Engagement Manager, you'll have opportunities to:
- Gain experience in a different business unit, from the store to the salon or the Pets Hotel.
- Develop your leadership skills as an Assistant Manager or Store Manager.
- Tackle the challenge of a new store opening.
- Transfer to any one of our 1600 stores nationwide.
We're not just a pet store - we're a community of pet lovers who are passionate about making a difference in the lives of pets and their owners. As a Customer Engagement Manager, you'll be part of a team that's dedicated to providing exceptional customer service and creating a fun and welcoming environment for all.
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