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Executive Director of Customer Engagement
2 months ago
We are seeking an experienced and strategic leader to oversee the implementation, coordination, and management of our customer-focused programs and initiatives to ensure our strategies are driving customer base growth and recommitment.
Key Responsibilities- Develop and maintain a program governance framework that ensures the effective and efficient management of customer-focused programs and business objectives.
- Manage program budgets and resources to ensure optimal allocation and utilization.
- Collaborate with cross-functional teams/VPs to ensure alignment of customer-focused programs with overall business objectives across multiple customer touchpoints and channels.
- Monitor program performance and identify opportunities for improvement and optimization to drive truly contextual, omni-channel experiences for our existing customers.
- Stay up to date on industry trends, technology, and developments in customer engagement and marketing and lead a team of program managers and analysts, providing guidance and support as needed.
- More than 10 years in marketing and customer engagement, with a consistent track record of implementing successful customer-focused programs and initiatives.
- Bachelor's Degree in Marketing, Business Management, or Business Operations.
- Strong understanding of program management principles and practices.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Experience managing budgets and resources.
- Experience managing and developing teams.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
What We OfferWe are committed to providing a positive and inclusive work environment that fosters growth and development. We offer opportunities for professional growth and development, as well as a competitive salary and benefits package.
